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RESOLUTION OF THE CABINET OF MINISTERS OF UKRAINE

of December 28, 2020 No. 1359

Some questions of the organization of work of operational and dispatching services of the centers of the emergency medical care and medicine of catastrophic crashes

The Cabinet of Ministers of Ukraine decides:

1. Approve the Operating procedure of operational and dispatching services of the centers of the emergency medical care and medicine of catastrophic crashes which is applied.

2. Make changes to the Procedure for informing crews of the emergency (fast) medical care on challenge of the emergency medical care and their direction on the scene approved by the resolution of the Cabinet of Ministers of Ukraine of November 21, 2012 No. 1118 (The Official Bulletin of Ukraine, 2012, No. 92, of the Art. 3741), having stated it in the enclosed edition.

Prime Minister of Ukraine

D. Shmygal

Approved by the Resolution of the Cabinet of Ministers of Ukraine of December 28, 2020 , No. 1359

Operating procedure of operational and dispatching services of the centers of the emergency medical care and medicine of catastrophic crashes

1. This Procedure establishes job requirements of the central operational and dispatching services of the centers of the emergency medical care and medicine of catastrophic crashes (further - operational and dispatching service).

2. (Further - the center) enter into network of the center of the emergency medical care and medicine of catastrophic crashes:

1) operational and dispatching service;

2) station;

3) substation;

4) Item of permanent basing;

5) Item of temporary basing.

The network of the center is planned depending on needs of the region.

3. The center functions by exterritoriality according to the Law of Ukraine "About the emergency medical care".

4. The main objectives of operational and dispatching service of the center are:

1) implementation of measures is relative:

the operational and guaranteed receipt and processing of challenges of the emergency medical care (further - challenge), determinations of the location of person which performs challenge;

determinations of the location of the next free crew of the emergency (fast) medical care (further - crew) for information transfer and the direction it on servicing of challenge, monitoring of its actions during execution of challenge;

maintenances of accomplishment of challenge crew regarding the choice and adjustment of route and operational information transfer about traffic in case of need;

maintenances of actions of crew regarding operational data acquisition about the patient, advisory and reference information at pre-hospital stage of assistance to the patient;

determinations of healthcare institution for hospitalization of the patient, interaction of crews and healthcare institution for its hospitalization and operational transfer to such organization of information on the patient's condition;

exchange of information with observance of requirements of the Law of Ukraine "About personal data protection", including on its protection, including the data obtained during delivery of health care using telemedicine between all subjects which are involved in processing of the emergency challenges;

2) ensuring process of rendering advisory medical care using telemedicine;

3) forming of bank of information and statistical data concerning process of rendering the emergency medical care and network of the emergency medical care;

4) carrying out permanent monitoring of quality of call acceptance and rendering the emergency medical care;

5) rapid response and control of condition of functioning of all components of the emergency medical care.

5. The operational and dispatching service provides maintaining electronic document management, the regulated forms of the reporting and medical accounting documentation of service of the emergency medical care according to the regulatory legal acts approved by the Ministry of Health, collection in full of the necessary reporting and statistical information in digital form with observance of requirements of the Laws of Ukraine "About information security in information and telecommunication systems", "About personal data protection".

6. In structure of network of the center there is one permanent central operational and dispatching service within which all challenges from the territory of servicing of the center are accepted.

The automated workplaces of dispatchers of call acceptance and dispatchers of the directions are placed in the building of operational and dispatching service.

7. The center can have reserve operational and dispatching service for call acceptance from the territory of servicing of the center in case of violation of stable functioning of the main operational and dispatching service. The reserve operational and dispatching service does not take part in call acceptance during stable work of the main operational and dispatching service.

8. In case of violation of stable functioning of operational and dispatching service for ensuring smooth operation of the center necessary measures for resumption of work of the center in the mode of lack of telephone communication, electric utility service, work of the automated workplaces are taken, and so forth.

The action plan with the description of the actions and algorithms of work applied during emergency situations is developed and affirms Council of Ministers of the Autonomous Republic of Crimea, the regional, Kiev and Sevastopol city state administrations.

9. For ensuring reliability of work of the center, its compliance to urgent requirements of regulatory legal acts and to modern technological standards permanent updating of all equipment and the software of operational and dispatching service is carried out.

10. For high-quality ensuring work, control of observance of standards of work of operational and dispatching service and monitoring of quality of rendering the emergency medical care medical information systems of operational and dispatching service are connected to information and analytical system on optimization of work of operational and dispatching services of the centers of the emergency medical care and medicine of catastrophic crashes of "Tsentral103" (further - the information and analytical Tsentral103 system), transfer operational information online and information on the available resources of network of the emergency medical care to the information and analytical Tsentral103 system in the terms determined by regulations of functioning of the specified Tsentral103 system.

The list of necessary information for transfer is determined by regulations of functioning of the information and analytical Tsentral103 system.

The operating procedure and the regulations of work of the information and analytical Tsentral103 system is determined by the Ministry of Health.

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