ORDER OF THE GOVERNMENT OF THE RUSSIAN FEDERATION

of December 31, 2020 No. 2463

About approval of Rules of sales of goods under the agreement of retail purchase and sale, the inventory of long-term use on which the consumer requirement does not expatiate on non-paid provision to it the goods having the same main consumer properties for repair or replacement of such goods, and the list of the nonfoods of proper quality which are not subject to exchange and also on introduction of amendments to some acts of the Government of the Russian Federation

 According to the Law of the Russian Federation "About consumer protection" the Government of the Russian Federation decides:

1. Approve enclosed:

 Rules of sales of goods under the agreement of retail purchase and sale;

the inventory of long-term use on which the consumer requirement does not expatiate on non-paid provision to it the goods having the same main consumer properties for repair or replacement of such goods;

the list of the nonfoods of proper quality which are not subject to exchange;

changes which are made to acts of the Government of the Russian Federation.

2. This resolution becomes effective since January 1, 2021, paragraphs two - the fourth Item 1 of this resolution and Item of 2 changes approved by this resolution are effective till January 1, 2027.

3. Provide to Federal Service for the Oversight of Consumer Protection and Welfare carrying out monitoring of law-enforcement practice in the field of sales of goods under the agreement of retail purchase and sale with submission of the report to the Government of the Russian Federation till July 1, 2021.

Approved by the Order of the Government of the Russian Federation of December 31, 2020 No. 2463

Rules of sales of goods under the agreement of retail purchase and sale

I. General provisions

General rules of sales of goods under the agreement of retail purchase and sale

1. These rules are developed according to the Law of the Russian Federation "About consumer protection" and govern the relations between sellers and consumers in case of sales of goods under the agreement of retail purchase and sale, including the relation between sellers and consumers in case of remote method of sales of goods.

2. On shopping facilities (except for places which are determined by the seller and are not intended for open entry of consumers) restriction of the rights of consumers for search and receipt of any information in any forms from any sources, including by photography of goods is not allowed if such actions do not violate the requirement of the legislation of the Russian Federation and international treaties of the Russian Federation.

In case of sales of goods the consumer is given opportunity independently or by means of the seller to get acquainted with necessary goods.

3. The seller shall provide availability of price labels on implementable goods with indication of description of goods, unit prices of goods or for goods unit of measure (the weight (net weight), length, etc.).

4. In case of sale by the seller of goods who can be measured the seller shall apply the measuring instruments which are in good repair and conforming to requirements of the legislation of the Russian Federation about ensuring unity of measurements.

In case of sale by the seller of goods whose price is determined based on the unit price of measurement of goods established by the seller (the weight (net weight), length, etc.), for check by the consumer of correctness of the price and measurement of the acquired goods in the place of sale on the available place the measuring instruments which are in good repair and conforming to requirements of the legislation of the Russian Federation about ensuring unity of measurements shall be established.

5. In case of receipt of the claim of the consumer the seller sends it the answer concerning the declared requirements.

6. In cases if these rules provide obligation of the seller on provision to the consumer of the cash or sales receipt, such obligation is recognized to the consumer of the cash or sales receipt performed also in case of the direction by means of electronic and other technical means if other is not provided by the Federal Law.

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