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Ministry of Justice

Republic of Tajikistan 

On April 6, 2020 No. 35

LAW OF THE REPUBLIC OF TAJIKISTAN

of April 2, 2020 No. 1690

About the state services

Accepted by the Resolution MH MOPT of January 15, 2020, No. 1575

Approved by the Resolution MM MORT of March 19, 2020, No. 758

This Law establishes organizational, legal and economic basis of the state services, the rights and obligations of the state bodies and legal entities occupied with the state services and also receivers of the state services.

Chapter 1. General provisions

Article 1. Basic concepts

In this Law the following basic concepts are used:

- the state service - one of forms of realization of separate state functions in satisfaction of the individual appeals of uslugopoluchatel sent on realization of their rights, freedoms and legitimate interests;

- uslugopoluchatel - physical persons and legal entities, except for the central and local executive bodies of the government, self-government institutions of settlements and villages;

- the service provider - the central and local executive bodies of the government, self-government institutions of settlements and villages, and also the legal entities rendering the state services according to the legislation of the Republic of Tajikistan;

- regulations of the state service - the regulatory legal act establishing requirements for observance of the standard of the state service and regulating procedure for activities of service providers, including order of interaction with other service providers and also uses of information systems in the course of rendering the state services;

- the standard of the state service - the regulatory legal act which is establishing requirements to rendering the state service, and also including characteristics of process, form, content and result of rendering the state service;

- the register of the state services - the classified list of the state services, rendered by the central and local executive bodies of the government, self-government institutions of settlements and villages, and also legal entities;

- Single contact center concerning rendering the state services - the directory service ensuring functioning on provision to uslugopoluchatel of required information on questions of rendering the state services;

- information system of monitoring of rendering the state services - the information system intended for monitoring of process of rendering the state services;

- public monitoring of quantity and quality of rendering the state services - activities of physical persons or legal entities for collection, information analysis about quantity and the quality level of rendering the state services and development of recommendations;

- quality evaluation of rendering the state services - activities for determination of efficiency of measures for providing uslugopoluchatel with the available and high-quality state services rendered by uslogodatel;

- control of quantity and quality of rendering state uslugdeyatelnost of authorized state body on rendering the state services in check and monitoring of compliance with law of the Republic of Tajikistan about the state services;

- automation of process of rendering the state service the procedure of transformation of administrative processes of the service provider for ensuring rendering the state service electronically;

- process improvement of rendering the state service the action directed to simplification of process of rendering the state service, reducing term of rendering the state service, the list of the documents submitted by uslugopoluchatel and also links of process of its rendering including by automation;

- authorized state body on the state services - the state body performing management, cross-industry coordination, assessment and control of quality of rendering the state services;

- the portal of the state services - the information system providing provision of the state services electronically and also access of uslugopoluchatel to the data on the state services intended for distribution with use of the Internet and placed in the information systems providing maintaining registers of the state services;

- open data - the certain data freely available to masses to use in digital format which reuse is not forbidden by the legislation of the Republic of Tajikistan.

Article 2. Legislation of the Republic of Tajikistan on the state services

The legislation of the Republic of Tajikistan on the state services is based on the Constitution of the Republic of Tajikistan and consists of this Law, other regulatory legal acts of the Republic of Tajikistan, and also the international legal acts recognized by Tajikistan.

Article 3. Principles of rendering the state services

The state services are rendered on the basis of the following principles:

- legality of provision of the state services;

- equal access to services, irrespective of nationality, race, floor, language, religion, political convictions, education, social and property status;

- inadmissibility of manifestations of bureaucracy and red tape when rendering the state services;

- accountability and transparency of the state services;

- quality and availability of the state services;

- continuous improvement of process of rendering the state services;

- forming of open data;

- profitability and efficiency when rendering the state services.

Article 4. Rights and obligations of uslugopoluchatel

1. Uslugopoluchateli have the right:

- obtain complete and reliable information about the state service;

- receive the state service according to the standard of the state service;

- appeal decisions, action (failure to act) of the service provider concerning rendering the state services according to the procedure, established by the legislation of the Republic of Tajikistan;

- receive the state service in paper and (or) electronic form according to the legislation of the Republic of Tajikistan;

- participate in public discussions of drafts of standards of the state services according to the procedure, the stipulated in Article 12 these Laws;

- take a legal action about protection of the violated rights, freedoms and legitimate interests connected with rendering the state services.

2. Foreign citizens, stateless persons and foreign legal entities receive the state services on an equal basis with citizens and legal entities of the Republic of Tajikistan if other is not stipulated by the legislation the Republic of Tajikistan.

3. In case of receipt of the state services requirements of the legislation of the Republic of Tajikistan shall observe Uslugopoluchateli.

Article 5. Rights and obligations of the service provider

1. The service provider has the right:

- make inquiry in the central and local executive bodies of the government, self-government institutions of settlements and villages, for rendering necessary state services;

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