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Ministry of Justice

Russian Federation

On January 15, 2020 No. 57166

RESOLUTION OF BOARD OF THE PENSION FUND OF THE RUSSIAN FEDERATION

of December 11, 2019 No. 685p

About approval of Administrative regulations of provision by the Pension Fund of the Russian Federation of the state service in establishment of insurance pensions, funded pension and pensions on the state provision of pensions to the citizens who left on permanent residence of the territory of the Russian Federation

(as amended of the Resolution of Board of the Pension Fund of the Russian Federation of 23.09.2020 No. 703p)

According to the Federal Law of July 27, 2010 No. 210-FZ "About the organization of provision of the state and municipal services" (The Russian Federation Code, 2010, No. 31, Art. 4179; 2019, No. 14, the Art. 1461), article 21 of the Federal Law of December 28, 2013 No. 400-FZ "About insurance pensions" (The Russian Federation Code, 2013, No. 52, Art. 6965; 2018, No. 47, the Art. 7130), the order of the Government of the Russian Federation of May 16, 2011 No. 373 "About development and approval of administrative regulations of implementation of the state control (supervision) and administrative regulations of provision of the state services" (The Russian Federation Code, 2011, No. 22, Art. 3169; No. 46, the Art. 7050) the Board of the Pension Fund of the Russian Federation decides 2018,:

Approve the enclosed Administrative regulations of provision by the Pension Fund of the Russian Federation of the state service in establishment of insurance pensions, funded pension and pensions on the state provision of pensions to the citizens who left on permanent residence of the territory of the Russian Federation.

Chairman

A. Drozdov

Approved by the Resolution of Board of the Pension Fund of the Russian Federation of December 11, 2019, No. 685p

Administrative regulations of provision by the Pension Fund of the Russian Federation of the state service in establishment of insurance pensions, funded pension and pensions on the state provision of pensions to the citizens who left on permanent residence of the territory of the Russian Federation

I. General provisions

Subject of regulation of Administrative regulations

1. The administrative regulations of provision by the Pension Fund of the Russian Federation of the state service in establishment of insurance pensions, funded pension and pensions on the state provision of pensions to the citizens who left on permanent residence of the territory of the Russian Federation (further respectively - RPF, pension, the state service, Administrative regulations), determine procedure for provision of RPF through the territorial authorities of the state service, terms and the sequence of accomplishment of ministerial procedures by provision of the state service.

Circle of applicants

2. The state service is provided to the citizens of the Russian Federation who left on permanent residence of the territory of the Russian Federation and not taking confirmed with registration residences and places of stay in the territory of the Russian Federation (further - citizens).

Provisions of Administrative regulations do not extend to citizens from among the federal government civil servants addressing for award of pension for long service.

3. The citizen can use the state service through the legal or authorized representative.

At the same time personal participation of the citizen in legal relationship on receipt of the state service does not deprive of it the right to have the representative, as well as participation of the representative does not deprive of the citizen of the right to personal participation in the specified legal relationship.

Requirements to procedure for informing on provision of the state service

4. Informing citizens concerning provision of the state service is performed:

the official of structural division of territorial authority of the RPF responsible for provision of the state service (further - the official), in case of the direct appeal of the citizen to territorial authority of RPF;

the employee of the multipurpose center of provision of the state and municipal services (further - the multipurpose center);

by means of telephone, facsimile and other means of telecommunication communication;

by design of information stands in places of provision of the state service on which information specified in paragraphs the sixteenth - twenty third Item 72 of Administrative regulations is placed;

by the publication of information materials in mass media, editions of information brochures, booklets, other printed materials;

by placement of information on the official site of RPF on the Internet of www.pfrf.ru (further - the website of RPF, Internet network) and in the federal state information system "Single Portal of the State and Municipal Services (Functions)" (further - the Single portal);

by placement of brochures, booklets and other information materials in premises of the territorial authorities of RPF intended for reception of citizens and also other organizations of all patterns of ownership in coordination with the specified organizations, including in the multipurpose centers;

by means of answers to written addresses of citizens.

5. When informing on procedure for provision of the state service by phone the official, having accepted telephone call, it shall be provided: tell surname, the name, middle name (in the presence), position, the name of structural division of RPF (territorial authority of RPF).

The official shall report the schedule of reception of citizens, the exact postal address of RPF (territorial authority of RPF), journey method to it, and if necessary - requirements to the written address.

Informing by phone on procedure for provision of the state service is performed according to the working schedule of RPF (territorial authority of the RPF) responsible for provision of the state service.

During the conversation the official shall pronounce words accurately and not interrupt conversation because of receipt of other call.

In case of impossibility to answer the phone call the questions raised by the citizen it shall be readdressed it (is transferred) to other official or to the addressed citizen the phone number on which it is possible to obtain necessary information shall be told.

Phone conversation shall not continue more than 10 minutes.

6. In case of responses to phone calls and oral addresses concerning establishment of pensions the official shall provide the following information according to the arrived address:

about the regulatory legal acts regulating questions of provision of the state service (the name, number, acceptance date of regulatory legal act);

about the list of categories of the citizens having the right to the state service;

about the list of the documents necessary for receipt of the state service;

about terms of provision of the state service;

about the refusal bases in provision of the state service;

about the location on the website of RPF of information on questions of provision of the state service.

7. On the website of RPF, in the federal state information system "Federal Register of the State Services (Functions)" (further - the federal register), on the Single portal, and also at stands in places of provision of the state service and services which are necessary and obligatory for provision of the state service and in the multipurpose center the following reference information is placed:

about the location and the working schedule of RPF (territorial authorities of RPF) and their structural divisions responsible for provision of the state service, and also multipurpose centers;

telephone numbers for enquiries of RPF (structural divisions of the territorial authorities of RPF responsible for provision of the state service), including number of phone answerphone (in the presence);

address of the official site, and also e-mail and (or) form of feedback of territorial authorities of RPF.

7.1. The schedule of acceptance of territorial authorities of RPF and their structural divisions responsible for provision of the state service is established by the order of territorial authority of RPF taking into account interests of citizens, climatic conditions of the region.

Acceptance shall be organized so that to exclude formation of queues, but 3 (three) days a week are not more often.

8. On the Single portal the following information is placed:

the exhaustive list of the documents necessary for provision of the state service, the requirement to execution of the specified documents, and also the list of documents which the applicant has the right to provide on own initiative;

the list of categories of the citizens having the right to the state service;

term of provision of the state service;

results of provision of the state service, procedure for submission of the document which is result of provision of the state service;

the amount of the state tax collected for provision of the state service;

the exhaustive list of the bases for suspension or refusal in provision of the state service;

about the citizen's right to pre-judicial (extrajudicial) appeal of actions (failure to act) and the decisions made (performed) during provision of the state service;

the forms of statements (notifications, messages) used by provision of the state service.

The information access about terms and procedure for provision of the state service is performed without accomplishment by the citizen of any requirements, including without use of the software which installation on technical means of the citizen requires the conclusion of license or other agreement with the owner of the software providing collection of payment, registration or authorization of the citizen or provision of personal data by it.

The refusal in reception of an application and other documents necessary for provision of the state service if the statement and documents necessary for provision of the state service are submitted according to information on terms and procedure for provision of the state service published on the Single portal is not allowed.

9. When informing the citizen on the provision course to it the state service by means of telephone and other means of telecommunication communication the official identifies the identity of the citizen by check of correctness called the citizen of surname, name, middle name (in the presence); data of the identity document, control information.

For the purpose of informing citizens of the data on the course of provision of the state service can be directed in format of text messages by e-mail or transfer of short text messages (in the presence of data on subscriber number of the device of mobile radiotelephone communication of the citizen) with use of services of the Single portal in the presence of written consent of citizens about informing by their specified method.

In case of filing of application in electronic form the informing method, including the e-mail address, subscriber number of the device of mobile radiotelephone communication for transfer of short text messages is specified.

II. Standard of provision of the state service

Name of the state service

10. The state service in establishment of insurance pensions, funded pension and pensions in the state provision of pensions to the citizens who left on permanent residence of the territory of the Russian Federation.

The name of the body providing the state service

11. The state service is provided by RPF through the territorial authorities.

12. Territorial authorities of RPF by provision of the state service have no right to demand from the citizen of implementation of actions the, including coordination necessary for receipt of the state and municipal services and connected with the appeal to other state bodies, local government bodies, the organizations.

Description of result of provision of the state service

13. Is result of provision of the state service:

in case of filing of application about award of pension (the transfer from one pension on another) for the purpose of award of pension - decision about award of pension or about refusal in award of pension;

in case of filing of application about award of pension (the transfer from one pension on another) for the purpose of the transfer from one type of pension to other type of pension - decision about the transfer from one pension on another or about refusal in translation from one pension on another;

in case of filing of application about recalculation of the size of pension - pronouncement of the order about recalculation of the size of pension or about refusal in recalculation of the size of pension.

The term of provision of the state service, including taking into account need of the appeal to the organizations participating in provision of the state service, the term of suspension of provision of the state service if the possibility of suspension is stipulated by the legislation the Russian Federation, the term of issue (direction) of the documents which are result of provision of the state service

14. Consideration of the application about award of pension (the transfer from one pension on another) and decision making about appointment or about refusal in award of pension, about the transfer from one pension on another or about refusal in translation from one pension on another is performed by territorial authority of RPF no later than 10 working days from the date of reception of an application with all necessary for award of pension (the transfer from one pension on another) documents which obligation on representation is assigned to the citizen, and the documents which are at the disposal of other state bodies, local government bodies or subordinated to state bodies or local government bodies of the organizations, provided by the citizen on own initiative.

If not all necessary documents from among the documents necessary for award of pension which obligation on representation is assigned to the citizen were attached to the statement for award of pension (the transfer from one pension on another) in case of the request for award of pension, and the documents which are at the disposal of other state bodies, local government bodies or subordinated to state bodies or local government bodies of the organizations which he has the right to provide on own initiative the territorial authority of RPF considers the application for award of pension (the transfer from one pension on another) in case of the request for award of pension and makes the decision on award of pension or on refusal in award of pension not later than in 10 working days from the date of submission of additional documents by the citizen according to Item 67 of Administrative regulations and receipt of documents, requested by territorial authority of RPF in other state bodies, local government bodies or the organizations subordinated to state bodies or local government bodies.

If before receipt of the documents requested by territorial authority of RPF in state bodies, local government bodies or the organizations subordinated to state bodies or local government bodies, the citizen will submit such documents on own initiative, the territorial authority of RPF considers the application for award of pension (the transfer from one pension on another) taking into account the documents submitted by the citizen on own initiative and makes the decision on award of pension (the transfer from one pension on another) or on refusal in award of pension (the transfer from one pension on another) in time, specified in paragraph one of this Item.

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