It is registered
Ministry of Justice
Russian Federation
On November 12, 2019 No. 56504
of September 6, 2019 No. 446p
About approval of Administrative regulations of provision by the Pension Fund of the Russian Federation of the state service in informing citizens on provision of the government public assistance in type of set of social services
According to the Federal Law of July 27, 2010 No. 210-FZ "About the organization of provision of the state and municipal services" (The Russian Federation Code, 2010, No. 31, Art. 4179; 2019, No. 14, the Art. 1461), the order of the Government of the Russian Federation of May 16, 2011 No. 373 "About development and approval of administrative regulations of implementation of the state control (supervision) and administrative regulations of provision of the state services" (The Russian Federation Code, 2011, No. 22, Art. 3169; 2018, No. 46, the Art. 7050) and Item 23.5 of the List of the state services concerning which assessment citizens of efficiency of activities of heads of territorial authorities of federal executive bodies (their structural divisions) and territorial authorities of state non-budgetary funds (their regional departments), and also heads of the multipurpose centers of the provision of the state and municipal services approved by the order of the Government of the Russian Federation of December 12, 2012 No. 1284 "About assessment by citizens of efficiency of activities of heads of territorial authorities of federal executive bodies (their structural divisions) and territorial authorities of state non-budgetary funds (their regional departments) taking into account quality of provision of the state services is carried out heads of the multipurpose centers of provision of the state and municipal services taking into account quality of the organization of provision of the state and municipal services, and also about use of results of the specified assessment as the basis for decision making about early termination of execution by the corresponding heads of the job responsibilities" (The Russian Federation Code, 2012, No. 51, Art. 7219; 2018, No. 36, of the Art. 5631), the Board of the Pension Fund of the Russian Federation decides:
Approve the enclosed Administrative regulations of provision by the Pension Fund of the Russian Federation of the state service in informing citizens on provision of the government public assistance in type of set of social services.
Chairman
A. Drozdov
Approved by the Resolution of Board of the Pension Fund of the Russian Federation of September 6, 2019, No. 446p
1. The administrative regulations of provision by the Pension Fund of the Russian Federation of the state service in informing citizens on provision of the government public assistance in type of set of social services (further - according to RPF, the state service, Administrative regulations) determine procedure for provision of RPF through the territorial authorities of the state service, terms and the sequence of accomplishment of ministerial procedures (actions) by provision by territorial authorities of RPF of the state service.
2. The state service is provided to the citizens of the Russian Federation, foreign citizens and persons without citizenship living in the territory of the Russian Federation (further - applicants).
3. The applicant can use the state service through the representative.
At the same time personal participation of the applicant in legal relationship on receipt of the state service does not deprive of it the right to have the representative, as well as participation of the representative does not deprive of the applicant of the right to personal participation in the specified legal relationship.
4. Informing applicants concerning provision of the state service is performed:
a) the official of structural division of territorial authority of the RPF responsible for provision of the state service (further - the official), in case of the direct appeal of the applicant to territorial authority of RPF;
b) the employee of the multipurpose center of provision of the state and municipal services (further - the multipurpose center);
c) by means of telephone, facsimile and other means of telecommunication communication;
d) by design of information stands in places of provision of the state service on which information specified in subitems "an" - "e" Item 35 of Administrative regulations is placed;
e) by the publication of information materials in mass media, editions of information brochures, booklets, other printed materials;
e) by means of placement of information on the official site of RPF on the Internet of www.pfrf.ru (further - respectively the website of RPF, Internet network) and in the federal state information system "Single Portal of the State and Municipal Services (Functions)" (further - the Single portal);
g) by placement of brochures, booklets and other information materials in premises of the territorial authorities of RPF intended for reception of citizens and also other organizations of all patterns of ownership in coordination with the specified organizations, including in the multipurpose centers;
h) by means of answers to written addresses of applicants.
5. When informing on procedure for provision of the state service by phone the official, having accepted telephone call, it shall be provided: tell surname, the name, middle name (in the presence), position, the name of structural division of territorial authority of the RPF responsible for provision of the state service.
The official shall report the schedule of reception of citizens, the exact postal address of territorial authority of RPF, journey method to it, requirements to the written address.
Informing by phone on procedure for provision of the state service is performed according to the working schedule of territorial authority of RPF.
During the conversation the official shall pronounce words accurately and not interrupt conversation because of receipt of other call.
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