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Ministry of Justice

Republic of Tajikistan

 On October 15, 2019 No. 488

ORDER OF THE GOVERNMENT OF THE REPUBLIC OF TAJIKISTAN

of October 4, 2019 No. 489

About the Procedure for social servicing at home, in organizations of temporary stay, stationary organizations of social services, requirements to workers of data of organizations and the list of the rendered services

According to article 13 of the Law of the Republic of Tajikistan "About social servicing" the Government of the Republic of Tajikistan decides:

1. Approve the Procedure for social servicing at home, in organizations of temporary stay, stationary organizations of social services, requirements to workers of data of organizations and the list of the rendered services (are attached).

2. To provide to the Ministry of Health and Social Protection of the Republic of Tajikistan, the relevant ministries, departments and local executive bodies of the government accomplishment of this resolution.

Prime Minister of the Republic of Tajikistan

Emomalii Rahmon

Approved by the Order of the Government of the Republic of Tajikistan of October 4, 2019, No. 489

Procedure for social servicing at home, in organizations of temporary stay, stationary organizations of social services, requirements to workers of data of organizations and the list of the rendered services of social services

1. General provisions

1. The procedure for provision of social services at home, in organizations of temporary stay, stationary organizations of social services, requirements to workers of data of organizations and the list of the rendered services (further - this Procedure) establishes acceptance and social servicing of the persons which appeared in difficult life situation, who are constantly living in the territory of the Republic of Tajikistan and also the list of services and requirements to employees of organizations of social servicing at home, temporary and permanent stay.

2. In this Procedure the following concepts are used:

- case management - (introduction of case) - technology of individual escort of the user of social service;

- the individual plan of servicing of the user of social service - the program (plan) of social escort of the user of social service developed based on assessment of requirements.

3. Provision of social servicing to users of social services at home, in organizations of temporary stay and stationary organizations of social services is directed to satisfaction of basic needs of users of social services for maintenance of necessary level of living.

4. Social services to users of social services at home, in organizations of temporary stay and stationary organizations of social services are provided based on specifications and standards of provision of category of social service which are approved by authorized state body.

5. Social services to users of social services are performed taking into account their individual requirements specified in the individual plan of servicing of the user of social services (further - the individual plan).

6. By provision of social services at home, in organizations of temporary stay and stationary organizations of social services the social service shall:

- observe rights of man and citizen;

- ensure integrity of human beings and safety of users of social services;

- provide acquaintance of users of social services (their representatives) with documents of title based on whom the social service performs the activities and provides social services;

- provide to users of social services of condition of stay, conforming to sanitary and hygienic requirements, and also proper leaving.

7. The social service has the right:

- request relevant organs of the government, and also local authorities of the government and obtain information necessary for the organization of social services from the specified bodies;

- refuse provision of social service to the user of social services in case of the violation of terms of the contract by it about provision of social services concluded with social service;

- provide to users of social services at will, expressed in written or electronic form, additional social services for a fee.

8. Social services are provided to the user of social services based on the agreement on provision of social services signed between social service and the user of social services or his legal representative.

9. The contract for rendering urgent social services between social service and the user of social services does not consist.

10. The basis for provision of urgent social services is the decision of social service. Urgent social services are provided to the user of social service directly in organization of temporary stay or on the place of residence (house).

11. The social service after decision making about rendering urgent social services, within one working day from the moment of its obtaining renders to the user urgent social services.

12. Confirmation of provision of urgent social services is the act of provision of urgent social services (further - the act) containing data on the provided urgent social services, date and conditions of their provision. The act is confirmed by the signature of the user of urgent social services.

13. The head of social service bears responsibility for quality assurance of social service at home, in organizations of temporary and permanent stay determines powers, responsibility and interaction of workers.

2. Social servicing at home and in organizations of temporary stay of social services

14. Social servicing at home and in organizations of temporary stay of social services is performed for the term determined by the individual plan.

15. Social servicing in organizations of temporary stay of social services is performed by social service providers by provision of services of various nature to the citizens who are in difficult life situation, to the lonely citizens and citizens who partially lost capability to self-service in connection with old age, disease, disability and other cases of difficult life situations, and also independently supporting the normal activity and interested in the prevention of difficult life situations and forming of social problems and crises at early stages.

16. Result of provision of social services at home and in organizations of temporary stay is timely, in full provision of social services and creation of conditions for elimination of the circumstances worsening activity of users of social services for decrease in sharpness of social problems, implementation of their legitimate rights and interests.

Also, at home and living in organizations of temporary stay, needing employment, the practical help is provided to able-bodied users of social services.

17. The major factors influencing quality of social services at home and in organizations of temporary stay are:

- availability and condition of documents according to which the social service functions;

- conditions of placement of social service;

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