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Ministry of Justice

Russian Federation

On October 7, 2019 No. 56172

RESOLUTION OF BOARD OF THE PENSION FUND OF THE RUSSIAN FEDERATION

of May 31, 2019 No. 312p

About approval of Administrative regulations of provision by the Pension Fund of the Russian Federation and its territorial authorities of the state service in issue of the state certificate on the maternity (family) capital

According to article 5 of the Federal Law of December 29, 2006 No. 256-FZ "About additional measures of the state support of the families having children" (The Russian Federation Code, 2007, No. 1, Art. 19; 2018, No. 45, the Art. 6845), the Federal Law of July 27, 2010 No. 210-FZ "About the organization of provision of the state and municipal services" (The Russian Federation Code, 2010, No. 31, Art. 4179; 2019, No. 14, the Art. 1461) and the order of the Government of the Russian Federation of May 16, 2011 No. 373 "About development and approval of administrative regulations of implementation of the state control (supervision) and administrative regulations of provision of the state services" (The Russian Federation Code, 2011, No. 22, Art. 3169; 2018, No. 6, Art. 880, No. 25, Art. 3696; 36, the Art. 5623, No. 46, the Art. 7050) the Board of the Pension Fund of the Russian Federation decides No.:

1. Approve the enclosed Administrative regulations of provision by the Pension Fund of the Russian Federation and its territorial authorities of the state service in issue of the state certificate on the maternity (family) capital.

2. To impose control of execution of this resolution on the vice chairman of the board of RPF Chirkova S.A.

Chairman

A. Drozdov

Approved by the Resolution of Board of the Pension Fund of the Russian Federation of May 31, 2019, No. 312p

Administrative regulations of provision by the Pension Fund of the Russian Federation and its territorial authorities of the state service in issue of the state certificate on the maternity (family) capital

I. General provisions

Subject of regulation of regulations

1. Administrative regulations of provision by the Pension Fund of the Russian Federation and its territorial authorities of the state service in issue of the state certificate on the maternity (family) capital (further respectively - the state service, Administrative regulations) determine terms and the sequence of accomplishment of ministerial procedures (actions) by provision of RPF and territorial authorities of RPF of the state service.

Circle of applicants

2. The state service is provided to the citizens of the Russian Federation having the right to additional measures of the state support according to the Federal Law of December 29, 2006 No. 256-FZ "About additional measures of the state support of the families having children" (The Russian Federation Code, 2007, No. 1, Art. 19; 2008, No. 30, Art. 3616; No. 52, Art. 6243; 2010, No. 31, Art. 4210; 2011, No. 1, Art. 52; No. 27, Art. 3880; No. 47, Art. 6608; 2012, No. 31, Art. 4322; 2013, No. 23, Art. 2886; No. 27, Art. 3477; 2014, No. 26, Art. 3377; No. 30, Art. 4217; 2015, No. 10, Art. 1424; No. 14, Art. 2008; No. 21, Art. 2983; No. 48, Art. 6714; 2016, No. 1, Art. 53; No. 27, Art. 4235; No. 52, Art. 7504; 2017, No. 1, Art. 11; No. 52, Art. 7934; 2018, No. 1, Art. 16; No. 11, Art. 1591; No. 45, Art. 6845; 2019, No. 12, Art. 1227; No. 26, the Art. 3317) (further - the Federal Law of December 29, 2006 No. 256-FZ), and also according to article 3.1 of the Federal Law of December 22, 2014 No. 421-FZ "About features of legal regulation of the relations connected with provision of measures of social protection (support), and also payments for compulsory social insurance to separate categories of the citizens living in the territories of the Republic of Crimea and the federal city of Sevastopol" (The Russian Federation Code, 2014, No. 52, Art. 7532; 2017, No. 50, Art. 7543; 2018, No. 53, the Art. 8454) (further - citizens).

3. The citizen can use the state service through the legal or authorized representative (further - the representative).

At the same time personal participation of the citizen in legal relationship on receipt of the state service does not deprive of it the right to have the representative, as well as participation of the representative does not deprive of the citizen of the right to personal participation in the specified legal relationship on receipt of the state service.

Requirements to procedure for informing on provision of the state service

4. Informing citizens concerning provision of the state service is performed:

the official of structural division of RPF, territorial authority of the RPF responsible for provision of the state service (further - the official), in case of the direct appeal of the citizen to RPF, territorial authority of RPF;

the employee of the multipurpose center of provision of the state and municipal services (further - the multipurpose center);

by means of telephone, facsimile and other means of telecommunication communication;

by design of information stands in places of provision of the state service on which information specified in paragraphs the sixteenth - twenty third Item 38 of Administrative regulations is placed;

by the publication of information materials in mass media, editions of information brochures, booklets, other printed materials;

by placement of information on the official site of RPF on the Internet: www.pfrf.ru (further respectively - the website of RPF, Internet network) and in the federal state information system "Single Portal of the State and Municipal Services (Functions)" (further - the Single portal);

by placement of brochures, booklets and other information materials in premises of the territorial authorities of RPF intended for reception of citizens and also other organizations of all patterns of ownership in coordination with the specified organizations, including in the multipurpose centers;

by means of answers to written addresses of citizens.

5. When informing on procedure for provision of the state service by phone the official, having accepted telephone call, it shall be provided: tell surname, the name, middle name (in the presence), position, the name of structural division of RPF, territorial authority of RPF.

The official shall report the schedule of reception of citizens, the exact postal address of structural division of RPF, territorial authority of RPF, journey method to it.

Informing by phone on procedure for provision of the state service is performed according to the working schedule of structural division of RPF, territorial authority of RPF.

By provision during informing by means of telephone and other means of telecommunication communication to the citizen of information relating to its personal data, the official identifies the identity of the citizen by check of correctness called the citizen of surname, name, middle name (in the presence); data of the identity document, the control information specified in the statement for issue of the state certificate for the maternity (family) capital (further - the statement).

During the conversation the official shall pronounce words accurately and not interrupt conversation because of receipt of other call.

In case of impossibility to answer the phone call the questions raised by the citizen it shall be readdressed it (is transferred) to other official or to the addressed citizen the phone number on which it is possible to obtain necessary information shall be told.

Phone conversation shall not continue more than 10 minutes.

6. In case of responses to phone calls and oral addresses concerning provision of the state service the official shall provide the following information according to the arrived address:

about the regulatory legal acts regulating questions of provision of the state service (the name, number, acceptance date of regulatory legal act);

about the list of categories of the citizens having the right to the state service;

about the list of the documents necessary for receipt of the state service;

about terms of provision of the state service;

about the refusal bases in provision of the state service;

about the location on the website of RPF of information on questions of provision of the state service.

7. On the website of RPF, in the federal state information system "Federal Register of the State Services (Functions)" (further - the federal register), on the Single portal, and also at stands in places of provision of the state service and services which are necessary and obligatory for provision of the state service and in the multipurpose center the following reference information is placed:

about the location and the working schedule of territorial authorities of RPF and their structural divisions responsible for provision of the state service, and also the multipurpose centers;

telephone numbers for enquiries of structural divisions of the territorial authorities of RPF responsible for provision of the state service, including number of phone answerphone (in the presence);

address of the official site of RPF, and also e-mail and (or) form of feedback of territorial authorities of RPF;

application form.

8. On the Single portal the following information is placed:

a) the exhaustive list of the documents necessary for provision of the state service, the requirement to execution of the specified documents, and also the list of documents which the citizen has the right to provide on own initiative;

b) the list of categories of the citizens having the right to the state service;

c) term of provision of the state service;

d) results of provision of the state service, procedure for submission of the document which is result of provision of the state service;

e) the amount of the state tax collected for provision of the state service;

e) the exhaustive list of the bases for suspension or refusal in provision of the state service;

g) about the citizen's right to pre-judicial (extrajudicial) appeal of actions (failure to act) and the decisions made (performed) during provision of the state service;

h) the forms of statements (notifications, messages) used by provision of the state service.

Information on the Single portal on procedure and terms of provision of the state service based on the data containing in the federal register is provided to the citizen free of charge.

The information access about terms and procedure for provision of the state service is performed without accomplishment by the citizen of any requirements, including without use of the software which installation on technical means of the citizen requires the conclusion of license or other agreement with the owner of the software providing collection of payment, registration or authorization of the citizen or provision of personal data by it.

The refusal in reception of an application and other documents necessary for provision of the state service if the statement and documents necessary for provision of the state service are submitted according to information on terms and procedure for provision of the state service published on the Single portal is not allowed.

9. For the purpose of informing citizens of the data on the course of provision of the state service can be directed in format of text messages by e-mail or transfer of short text messages (in the presence of data on subscriber number of the device of mobile radiotelephone communication of the citizen) with use of services of the Single portal in the presence of written consent of the citizen about informing by its specified method.

In case of filing of application in electronic form the informing method, including the e-mail address, subscriber number of the device of mobile radiotelephone communication for transfer of short text messages is specified.

II. Standard of provision of the state service

Name of the state service

10. The state service in issue of the state certificate on the maternity (family) capital.

The name of the body providing the state service

11. The state service is provided by RPF and its territorial authorities.

The RPF provides the state service to the citizens of the Russian Federation who left on the permanent residence of the territory of the Russian Federation and not taking confirmed with registration residences (stay) in the territory of the Russian Federation.

Territorial authorities of RPF provide the state service to the citizens of the Russian Federation taking documentary confirmed residence, stay or the actual accommodation in the territory of the Russian Federation.

12. The RPF, territorial authorities of RPF by provision of the state service has no right to demand from the citizen of implementation of actions the, including coordination necessary for receipt of the state and municipal services and connected with the appeal to other state bodies, local government bodies, the organizations.

Description of result of provision of the state service

13. Is result of provision of the state service:

issue of the state certificate on the maternity (family) capital in case of availability of the right to additional measures of the state support;

refusal in issue of the state certificate on the maternity (family) capital in case of lack of the right to additional measures of the state support.

The result of provision of the state service in the choice of the citizen can be drawn up on paper or in electronic form, the RPF signed by the authorized officer, territorial authority of RPF with use of the strengthened qualified digital signature.

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