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THE RESOLUTION OF THE NATIONAL COMMISSION PERFORMING STATE REGULATION IN THE FIELD OF POWER AND UTILITIES OF UKRAINE

of July 2, 2019 No. 1333

About approval of Rules of consideration of addresses of consumers concerning actions of the subjects of managing performing activities in spheres of power and utilities and dispute settlement

According to the laws of Ukraine "About the National commission performing state regulation in spheres of power and utilities" "About the market of electrical energy", "About the natural gas market", "About state regulation in the field of utilities" the National commission performing state regulation in spheres of power and utilities DECIDES:

1. Approve Rules of consideration of addresses of consumers concerning actions of the subjects of managing performing activities in spheres of power and utilities and dispute settlements which are applied.

2. This resolution becomes effective from the date of, its publication following behind day in the official printing publication - the Pravitelstvenny Kuryer newspaper.

Chairman of NKREKP

A. Krivenko

Approved by the Resolution of the National commission performing state regulation in the field of power and utilities of Ukraine of July 2, 2019 No. 1333

Rules of consideration of addresses of consumers concerning actions of the subjects of managing performing activities in spheres of power and utilities and dispute settlement

1. General provisions

1.1. These Rules determine the procedure of consideration by the National commission performing state regulation in spheres of power and utilities (further - NKREKP), the addresses of consumers or persons which intend to become them, about violation of their rights and interests by subjects of managing performing activities in spheres of power and utilities which state regulation is performed by NKREKP (further - subjects of managing) and dispute settlements.

These Rules do not limit the right of consumers to the request for protection of the violated the rights and legitimate interests in the energy ombudsman, court and other authorized bodies of the power.

These Rules are not applied if the address of the consumer or person who has intention to become it does not concern protection of its rights and the legitimate interests violated by actions (failure to act) and/or the decisions made by the subject of managing.

1.2. In these Rules terms are used in such values:

responsible division - structural division of NKREKP within which competence consideration of the question which became subject of the address is;

The chairman of initial hearings (Chairman) - the member of NKREKP to whose powers according to distribution of functional obligations consideration of the matter of argument, or the head of responsible division of NKREKP within whose competence consideration of the question which became matter in issue is belongs;

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