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Ministry of Justice

Russian Federation

On July 2, 2019 No. 55107

RESOLUTION OF BOARD OF THE PENSION FUND OF THE RUSSIAN FEDERATION

of April 4, 2019 No. 206p

About approval of Administrative regulations of provision by the Pension Fund of the Russian Federation of the state service in informing citizens on reference to category of citizens of pre-retirement age

(as amended of the Resolution of Board of the Pension Fund of the Russian Federation of 23.09.2020 No. 703p)

According to the Federal Law of July 27, 2010 No. 210-FZ "About the organization of provision of the state and municipal services" (The Russian Federation Code, 2010, No. 31, Art. 4179; 2011, No. 15, Art. 2038; No. 27, Art. 3873, 3880; No. 29, Art. 4291; No. 30, Art. 4587; No. 49, Art. 7061; 2012, No. 31, Art. 4322; 2013, No. 14, Art. 1651; No. 27, Art. 3477, 3480; No. 30, Art. 4084; No. 51, Art. 6679; No. 52, Art. 6952, 6961, 7009; 2014, No. 26, Art. 3366; No. 30, Art. 4264; No. 49, Art. 6928; 2015, No. 1, Art. 67, 72; No. 10, Art. 1393; No. 29, Art. 4342, 4376; 2016, No. 7, Art. 916; No. 27, Art. 4293, 4294; No. 52, Art. 7482; 2017, No. 1, Art. 12; No. 31, Art. 4785; No. 50, Art. 7555; 2018, No. 1, Art. 63; No. 9, Art. 1283; No. 17, Art. 2427; No. 18, Art. 2557; No. 24, Art. 3413; No. 27, Art. 3954; No. 30, Art. 4539; No. 31, Art. 4858; 2019, No. 14, the Art. 1461) and the order of the Government of the Russian Federation of May 16, 2011 No. 373 "About development and approval of administrative regulations of implementation of the state control (supervision) and administrative regulations of provision of the state services" (The Russian Federation Code, 2011, No. 22, Art. 3169; No. 35, Art. 5092; 2012, No. 28, Art. 3908; No. 36, Art. 4903; No. 50, Art. 7070; No. 52, Art. 7507; 2014, No. 5, Art. 506; 2017, No. 44, Art. 6523; 2018, No. 6, Art. 880; No. 25, Art. 3696; No. 36, Art. 5623; 46, the Art. 7050) the Board of the Pension Fund of the Russian Federation decides No.:

Approve the enclosed Administrative regulations of provision by the Pension Fund of the Russian Federation of the state service in informing citizens on reference to category of citizens of pre-retirement age.

Chairman

A. Drozdov

Approved by the Resolution of Board of the Pension Fund of the Russian Federation of April 4, 2019, No. 206p

Administrative regulations of provision by the Pension Fund of the Russian Federation of the state service in informing citizens on reference to category of citizens of pre-retirement age

I. General provisions

Subject of regulation of Administrative regulations

1. The administrative regulations of provision by the Pension Fund of the Russian Federation of the state service in informing citizens on reference to category of citizens of pre-retirement age (further respectively - RPF, the state service, Administrative regulations) determine procedure for provision of RPF through the territorial authorities of the state service, terms and the sequence of ministerial procedures by provision by territorial authorities of RPF of the state service.

Circle of applicants

2. The state service is provided to citizens of pre-retirement age.

3. The citizen can use the state service through the legal or authorized representative.

At the same time personal participation of citizens in legal relationship on receipt of the state service does not deprive of it the right to have the representative, as well as participation of the representative does not deprive of the citizen of the right to personal participation in the specified legal relationship.

Requirements to procedure for informing on provision of the state service

4. Informing citizens concerning provision of the state service is performed:

the official of structural division of territorial authority of the RPF responsible for provision of the state service (further - the official), in case of the direct appeal of the citizen to territorial authority of RPF;

the employee of the multipurpose center of provision of the state and municipal services (further - the multipurpose center);

by means of telephone, facsimile and other means of telecommunication communication;

by design of information stands in places of provision of the state service on which information specified in paragraphs the seventeenth - the twenty fourth Item 29 of Administrative regulations is placed;

by the publication of information materials in mass media, editions of information brochures, booklets, other printed materials;

by placement of information on the official site of RPF on the Internet (further - the website of RPF) and in the federal state information system "Single Portal of the State and Municipal Services (Functions)" (further - the Single portal);

by placement of brochures, booklets and other information materials in premises of the territorial authorities of RPF intended for reception of citizens and also other organizations of all patterns of ownership in coordination with the specified organizations, including in the multipurpose centers;

by means of answers to written addresses of citizens.

5. When informing on procedure for provision of the state service by phone the official, having accepted telephone call, it shall be provided: tell surname, the name, middle name (in the presence), position, the name of structural division of territorial authority of RPF.

The official shall report the schedule of reception of citizens, the exact postal address of territorial authority of RPF, journey method to it, and if necessary - requirements to the written address.

Informing by phone on procedure for provision of the state service is performed according to the working schedule of territorial authority of RPF.

During the conversation the official shall pronounce words accurately and not interrupt conversation because of receipt of other call.

In case of impossibility to answer the phone call the questions raised by the citizen it shall be readdressed it (is transferred) to other official or to the addressed citizen the phone number on which it is possible to obtain necessary information shall be told.

Phone conversation shall not continue more than 10 minutes.

6. In case of responses to phone calls and oral addresses concerning provision of the state service the official shall provide the following information according to the arrived address:

about the regulatory legal acts regulating questions of provision of the state service (the name, number, acceptance date of regulatory legal act);

about the list of categories of the citizens having the right to the state service;

about the list of the documents necessary for receipt of the state service;

about terms of provision of the state service;

about the refusal bases in provision of the state service;

about the location on the website of RPF of information on questions of provision of the state service.

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