RESOLUTION OF BOARD OF THE PENSION FUND OF THE RUSSIAN FEDERATION

of February 12, 2019 No. 39p

About approval of Administrative regulations of provision by the Pension Fund of the Russian Federation of the state service in acceptance from citizens of questionnaires for the purpose of registration in system of mandatory pension insurance, including on acceptance from insured persons of statements for exchange or about issue of the duplicate of the insurance certificate

According to the Federal Law of July 27, 2010 No. 210-FZ "About the organization of provision of the state and municipal services" (The Russian Federation Code, 2010, No. 31, Art. 4179; 2011, No. 15, Art. 2038; No. 27, Art. 3873, 3880; No. 29, Art. 4291; No. 30, Art. 4587; No. 49, Art. 7061; 2012, No. 31, Art. 4322; 2013, No. 14, Art. 1651; No. 27, Art. 3477, 3480; No. 30, Art. 4084; No. 51, Art. 6679; No. 52, Art. 6952, 6961, 7009; 2014, No. 26, Art. 3366; No. 30, Art. 4264; No. 49, Art. 6928; 2015, No. 1, Art. 67, Art. 72; No. 10, Art. 1393; No. 29, Art. 4342, 4376; 2016, No. 7, Art. 916, No. 27, Art. 4293, 4294; No. 52, Art. 7482; 2017, No. 1, Art. 12; No. 31, Art. 4785; No. 50, Art. 7555; 2018, No. 1, Art. 63; No. 9, Art. 1283; No. 17, Art. 2427; No. 18, Art. 2557; No. 24, Art. 3413; No. 27, Art. 3954; No. 30, Art. 4539; No. 31, the Art. 4858) and the order of the Government of the Russian Federation of May 16, 2011 No. 373 "About development and approval of administrative regulations of implementation of the state control (supervision) and administrative regulations of provision of the state services" (The Russian Federation Code, 2011, No. 22, Art. 3169; No. 35, Art. 5092; 2012, No. 28, Art. 3908; No. 36, Art. 4903; No. 50, Art. 7070; No. 52, Art. 7507; 2014, No. 5, Art. 506; 2017, No. 44, Art. 6523; 2018, No. 6, Art. 880; No. 25, Art. 3696; No. 36, Art. 5623; 46, the Art. 7050) the Board Pension the Russian Federation decides No.:

Approve the enclosed Administrative regulations of provision by the Pension Fund of the Russian Federation of the state service in acceptance from citizens of questionnaires for the purpose of registration in system of mandatory pension insurance, including on acceptance from insured persons of statements for exchange or about issue of the duplicate of the insurance certificate.

Approved by the Resolution of Board of the Pension Fund of the Russian Federation of February 12, 2019, No. 39p

Administrative regulations of provision by the Pension Fund of the Russian Federation of the state service in acceptance from citizens of questionnaires for the purpose of registration in system of mandatory pension insurance, including on acceptance from insured persons of statements for exchange or about issue of the duplicate of the insurance certificate

I. General provisions

Subject of regulation of Administrative regulations

1. The administrative regulations of provision by the Pension Fund of the Russian Federation of the state service in acceptance from citizens of questionnaires for the purpose of registration in system of mandatory pension insurance, including on acceptance from insured persons of statements for exchange or about issue of the duplicate of the insurance certificate (further respectively - RPF, the state service, Administrative regulations), determine procedure for provision of RPF through the territorial authorities of the state service, terms and the sequence of accomplishment of ministerial procedures (actions) by provision by territorial authorities of RPF of the state service.

Circle of applicants

2. The state service is provided to citizens of the Russian Federation, constantly or to the foreign citizens and persons without citizenship, and also the foreign citizens and stateless persons which are temporarily staying in the territory of the Russian Federation who are temporarily living in the territory of the Russian Federation (further - the citizen).

3. The citizen can use the state service through the legal or authorized representative (further - the representative) or through the employer.

At the same time personal participation of the citizen in legal relationship on receipt of the state service does not deprive of it the right to have the representative, as well as participation of the representative does not deprive of the citizen of the right to personal participation in the specified legal relationship.

Requirements to procedure for informing on provision of the state service

4. Informing the citizen concerning provision of the state service is performed:

the official of structural division of territorial authority of the RPF responsible for provision of the state service (further - the official), in case of the direct appeal of the citizen to territorial authority of RPF;

the employee of the multipurpose center of provision of the state and municipal services (further - the multipurpose center);

by means of telephone, facsimile and other means of telecommunication communication;

by design of information stands in places of provision of the state service on which information specified in paragraphs the seventeenth - the twenty fourth Item 31 of Administrative regulations is placed;

by the publication of information materials in mass media, editions of information brochures, booklets, other printed materials;

by placement of information on the official site of RPF in information-telecommunication network "Internet" (further respectively - the website of RPF, Internet network) and on the Single portal of the state and municipal services (functions) (further - the Single portal);

by placement of brochures, booklets and other information materials in premises of the territorial authorities of RPF intended for reception of citizens and also other organizations of all patterns of ownership in coordination with the specified organizations, including in the multipurpose centers;

by means of answers to written addresses of citizens.

5. When informing on procedure for provision of the state service by phone the official, having accepted telephone call, it shall be provided: tell surname, the name, middle name (in the presence), position, the name of structural division of territorial authority of RPF.

The official shall report the schedule of reception of citizens, the exact postal address of territorial authority of RPF, journey method to it, methods of preliminary record for personal acceptance, and if necessary - requirements to the written address.

Informing by phone on procedure for provision of the state service is performed according to the working schedule of territorial authority of RPF.

During the conversation the official shall pronounce words accurately and not interrupt conversation because of receipt of other call.

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