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Ministry of Justice

Russian Federation

On April 15, 2019 No. 54372

ORDER OF THE MINISTRY OF FOREIGN AFFAIRS OF THE RUSSIAN FEDERATION

of December 21, 2018 No. 24741

About approval of Administrative regulations of the Ministry of Foreign Affairs of the Russian Federation on provision of the state service in the notification of the citizens of the Russian Federation who are located abroad about emergence of emergency and crisis situations in the relevant states and procedure for their actions in such situations

According to the Federal Law of July 27, 2010 No. 210-FZ "About the organization of provision of the state and municipal services" (The Russian Federation Code, 2010, No. 31, Art. 4179; 2018, No. 31, the Art. 4858), subitem 13.5 of Item 6 of the Regulations on the Ministry of Foreign Affairs of the Russian Federation approved by the Presidential decree of the Russian Federation of July 11, 2004 No. 865 "Questions of the Ministry of Foreign Affairs of the Russian Federation" (The Russian Federation Code, 2004, No. 28, Art. 2880; 2012, No. 35, Art. 4773; 2018, No. 45, the Art. 6922), the order of the Government of the Russian Federation of May 16, 2011 No. 373 "About development and approval of administrative regulations of implementation of the state control (supervision) and administrative regulations of provision of the state services" (The Russian Federation Code, 2011, No. 22, Art. 3169; 2018, 46, of the Art. 7050) I order to No.:

1. Approve the enclosed Administrative regulations of the Ministry of Foreign Affairs of the Russian Federation on provision of the state service in the notification of the citizens of the Russian Federation who are located abroad about emergence of emergency and crisis situations in the relevant states and procedure for their actions in such situations.

2. To impose control of execution of this order on the deputy minister of foreign affairs of the Russian Federation concerning counteraction to terrorism.

Minister

S. Lavrov

Approved by the Order of the Ministry of Foreign Affairs of the Russian Federation of December 21, 2018, No. 24741

Administrative regulations of the Ministry of Foreign Affairs of the Russian Federation on provision of the state service in the notification of the citizens of the Russian Federation who are located abroad about emergence of emergency and crisis situations in the relevant states and procedure for their actions in such situations

I. General provisions

Subject of regulation of administrative regulations

1. The administrative regulations of the Ministry of Foreign Affairs of the Russian Federation on provision of the state service in the notification of the citizens of the Russian Federation who are located abroad about emergence of emergency and crisis situations in the relevant states and procedure for their actions in such situations (further - Regulations), establish:

the standard and procedure for provision of the state service in the notification of the citizens of the Russian Federation who are located abroad about emergence of emergency and crisis situations in the relevant states and procedure for their actions in such situations (further - the state service);

structure, the sequence and terms of accomplishment of ministerial procedures (actions), requirements to procedure for accomplishment of ministerial procedures (actions), including features of accomplishment of ministerial procedures (actions) electronically performed by the Ministry of Foreign Affairs of the Russian Federation (further - the Ministry), territorial authorities - representative offices of the Ministry in the territory of the Russian Federation (further - territorial authorities), diplomatic representations and consular establishments of the Russian Federation (further - foreign institutions);

forms of control of execution of these Regulations;

pre-judicial (extrajudicial) procedure for appeal of decisions and actions (failure to act) of the Ministry, territorial authorities and foreign institutions, and also officials of the Ministry, territorial authorities and foreign institutions by provision of the state service.

Circle of applicants

2. Applicants are citizens of the Russian Federation.

Requirements to procedure for informing on provision of the state service

3. Information on questions of provision of the state service is placed and is available to applicants:

on the official site of the Ministry;

in the federal state information system "Single Portal of the State and Municipal Services (Functions)" (further - the Single portal) <1>;

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<1> The regulations on the federal state information system "Single Portal of the State and Municipal Services (Functions)" approved by the order of the Government of the Russian Federation of October 24, 2011 No. 861 "About the federal state information systems providing electronic submission of the state and municipal services (implementation of functions)" (The Russian Federation Code, 2011, No. 44, Art. 6274; No. 49, Art. 7284; 2013, No. 45, Art. 5807; 2014, No. 50, Art. 7113; 2015, No. 1, Art. 283; No. 8, Art. 1175; 2017, No. 20, Art. 2913; No. 23, Art. 3352; No. 32, Art. 5065; No. 41, Art. 5981; No. 44, Art. 6523; 2018, No. 8, Art. 1215; No. 15, Art. 2121; No. 25, Art. 3696; No. 40, Art. 6142).

at information stands of the Ministry, territorial authorities and foreign institutions.

Also information on questions of provision of the state service is given the applicant in case of its address on telephone numbers for enquiries of the Ministry, territorial authorities and foreign institutions.

4. Information is provided to applicants on the following questions:

about the exhaustive list of the documents necessary for provision of the state service and about requirements to their registration;

about circle of applicants;

about terms of provision of the state service;

about the description of results of provision of the state service;

about procedure for provision of the state service;

about procedure for informing on the course of provision of the state service;

about lack of payment for provision of the state service;

about the exhaustive list of the bases for refusal in documents acceptance, necessary for provision of the state service;

about the exhaustive list of the bases for refusal in provision of the state service;

about procedure for pre-judicial (extrajudicial) appeal by the applicant of actions (failure to act) and the decisions made (performed) officials of the Ministry, territorial authorities and foreign institutions during provision of the state service;

about request form about provision of the state service (further - request).

5. Information on the course of provision of the state service is provided to the applicant by means of the Single portal (if the request arrived electronically).

6. In case of answers to telephone and oral addresses officials of the Ministry, territorial authorities and foreign institutions in detail and in polite (correct) form inform addressed on the questions interesting them. The answer by phone shall begin with information on the name of body which the citizen, surname, name, middle name (in the presence) and positions of the official who received phone call called.

In case of absence at the official of the Ministry, territorial authority and foreign institution which received phone call of opportunity to answer independently the questions posed the phone call shall be readdressed (is transferred) to other official or the addressed citizen the phone number of the official at which it is possible to obtain necessary information shall be reported.

7. Information on the location, working schedules, telephone numbers for enquiries, addresses of the official sites on the Internet (further - Internet network) and e-mail addresses (further - reference information) the Ministries, territorial authorities and foreign institutions is posted on the official site of the Ministry in Internet network, in the federal state information system "Federal Register of the State Services (Functions)" <2> (further - the federal register) and on the Single portal, and also at information stands of the Ministry, territorial authorities and foreign institutions.

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