RESOLUTION OF THE CABINET OF MINISTERS OF THE REPUBLIC OF UZBEKISTAN

of May 7, 2018 No. 341

About approval of the Standard regulations on operating procedure with appeals of physical persons and legal entities in state bodies, public institutions and the organizations with the state participation

According to the Law of the Republic of Uzbekistan of September 11, 2017 "About modification and amendments in the Law of the Republic of Uzbekistan "About appeals of physical persons and legal entities" the Cabinet of Ministers decides No. ZRU-445:

1. Approve Standard regulations on operating procedure with appeals of physical persons and legal entities in state bodies, public institutions and the organizations with the state participation according to appendix No. 1.

2. To the ministries and departments, Council of Ministers of the Republic of Karakalpakstan, khokimiyats of areas, cities and areas, and also the organizations with the state participation in a month:

according to the Standard provision approved by this resolution to develop and approve regulations on operating procedure with appeals of physical persons and legal entities;

bring the regulatory legal acts adopted by them into accord with this resolution.

3. Recognize invalid some decisions of the Government of the Republic of Uzbekistan according to appendix No. 2.

4. To impose control of execution of this resolution on deputy prime ministers of the Republic of Uzbekistan.

Appendix No. 1

to the Resolution of the Cabinet of Ministers of the Republic of Uzbekistan of May 7, 2018 No. 341

Standard regulations on operating procedure with appeals of physical persons and legal entities in state bodies, public institutions and the organizations with the state participation

Chapter 1. General provisions

1. This Standard provision (further - the Provision) according to the Law of the Republic of Uzbekistan "About appeals of physical persons and legal entities" (further - the Law) determines operating procedure with appeals of physical persons and legal entities (further - addresses) in state bodies, public institutions (further - state bodies) and the organizations with the state participation (further - the organizations), and also their officials.

2. Action of this provision does not extend on:

addresses which procedure for consideration is established by the legislation on the administrative responsibility, administrative legal proceedings, civil procedural, criminal procedure, criminal and executive, economic procedural and other legal acts;

mutual correspondence of state bodies, organizations, and also their structural divisions.

3. According to the Law in the Provision the following basic concepts are applied:

the statement - the address with request for rendering assistance in realization of the rights, freedoms and legitimate interests;

the offer - the address containing recommendations about enhancement of the state and public work;

the claim - the address with the requirement about recovery of the violated rights, freedoms and protection of legitimate interests;

the anonymous address - the address in which are not specified surname (name, middle name) physical person, data on the place of his residence or full name of the legal entity, data on its location (postal address) or the false information about them, and also the electronic address which is not allowing it are specified to identify, or the written address which is not confirmed with the signature;

the duplicate of the address - the copy of the appeal of the same physical person or legal entity;

the repeated address - the address which arrived from the same physical person or legal entity in which it is appealed or is otherwise expressed disagreement with the decision made according to the previous address and also reported about untimely consideration of the previous address if by the time of receipt of the repeated address the consideration term established by the legislation expired;

the electronic address - the address submitted in accordance with the established procedure by means of information and communication technologies, including posted on the official website of state body, organization, except for the oral addresses submitted with use of information and communication technologies in real time;

public acceptance - action of the head or other representative on it the official of state body, the organization for adoption of addresses at public meetings with physical persons and representatives of legal entities;

video conferencing - interactive interaction of several removed subscribers in real time with possibility of exchange of audio-and video information, with use of information and communication technologies;

the organization with the state participation - the commercial organization in which authorized capital there is the state share, or the non-profit organization created or founded fully or partially by state body;

exit acceptance - complex of the organizational and other actions connected with acceptance of physical persons and representatives of the legal entities performed with departure on places of heads of state bodies and state organizations on the basis of the approved schedules.

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