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RESOLUTION OF THE MINISTRY OF LABOUR AND SOCIAL PROTECTION OF THE REPUBLIC OF BELARUS

of December 1, 2017 No. 84

About establishment of requirements to content and quality of the social services rendered within the state minimum social standards in the field of social servicing

Based on part two of article 6 of the Law of the Republic of Belarus of May 22, 2000 "About social servicing" in edition of the Law of the Republic of Belarus of July 13, 2012, subitem 7.1.161 of Item 7 of the Regulations on the Ministry of Labour and Social Protection of the Republic of Belarus approved by the resolution of Council of Ministers of the Republic of Belarus of October 31, 2001 No. 1589 "Questions of the Ministry of Labour and Social Protection of the Republic of Belarus", the Ministry of Labour and Social Protection of the Republic of Belarus DECIDES:

1. Establish requirements to content and quality of the social services rendered within the state minimum social standards in the field of social servicing according to appendix.

2. This resolution becomes effective after its official publication.

Minister

I. A. Kostevich

 

It is approved

Chairman of the Brest regional executive committee

October 30, 2017

 

A.V.Lis

It is approved

Chairman of the Vitebsk regional executive committee

October 30, 2017

 

N. N. Sherstnev

It is approved

Chairman of the Gomel regional executive committee

October 30, 2017

 

V.A.Dvornik

It is approved

Chairman of the Grodno regional executive committee

October 30, 2017

 

V. V. Kravtsov

It is approved

Chairman of the Minsk regional executive committee

November 1, 2017

 

A. M. Isachenko

It is approved

Chairman of the Minsk city executive committee

November 1, 2017

 

A.V.Shorets

It is approved

Chairman of the Mogilev regional executive committee

October 30, 2017

 

V. V. Domanevsky

It is approved

Minister of Health of the Republic of Belarus

February 9, 2018

 

V. A. Malashko

Appendix

to the Resolution of the Ministry of Labour and Social Protection of the Republic of Belarus of December 1, 2017 No. 84

Requirements to content and quality of the social services rendered within the state minimum social standards in the field of social servicing

Name of service

Service content

Quality requirements of service

1

2

3

The social services rendered by the state houses boarding schools for aged and disabled people, houses boarding schools for handicapped children

1. Consulting information services:

1.1. consultation and informing concerning rendering social services and social support

The service provides:

informing with reference to the legislation (in form, available to perception of the receiver of service) about the social services rendered by houses boarding schools for aged and disabled people, houses boarding schools for handicapped children (further – houses boarding schools), procedure and conditions of their obtaining;

provision of answers to questions, explanations on rendering social services and social support taking into account personal situation (individual requirements);

provision for acquaintance of necessary regulatory legal acts on the paper (electronic) carrier.

The service is provided on request of the receiver of service.

Information shall be provided directly after the request for it or if information requires necessary refining, – in the terms stipulated with the receiver of service.

The specialists competent of area of social servicing and social support shall render service (including the specialist in social work, the legal adviser, the psychologist).

The service is rendered in specially equipped office or on workplace of the specialist rendering consulting information services. If necessary the service can be rendered in premises of the receiver of service with observance of measures of confidentiality.

The service shall provide provision in full to the receiver of service of necessary information on the rights established by the legislation in the field of social servicing and social support, ways of their realization and protection (if necessary).

The provided information shall be urgent, contain (if necessary) references to the legislation in form, available to perception and understanding. The service can be provided in written and (or) oral form, including with use (in need of) special means and programs taking into account special needs of the receiver of service.

Rendering service shall provide satisfaction of need for receipt (explanation) of information on questions of social servicing and (or) social support.

1.2. assistance in execution of necessary documents for realization of the right to social support and social servicing

The service provides:

informing the receiver of service on the procedure of document creation, procedure for their provision, including answers to questions, necessary explanations;

rendering assistance in preparation of necessary documents (check of completeness and correctness of filling of the documents granting the right to social support and social servicing, if necessary copying, assurance of documents);

provision of application forms, forms, papers, handles for writing and document creation;

assistance in filling of uniform forms, writing of statements;

check of completeness, correctness of the completed documents, coordination of the text with the receiver of service;

the direction of documents in state bodies (organizations) (if necessary).

The service is provided on request of the receiver of service.

Help on filling of documents shall be given directly at the time of the address or to the terms stipulated with the receiver of service.

Informing on results of consideration of documents is performed within three working days after their obtaining.

The specialists competent of area of social servicing and social support shall render service (including the legal adviser, the specialist in social work, the psychologist).

The service is rendered in specially equipped office or on workplace of the specialist rendering consulting information services, and also if necessary – in premises of the receiver of service with observance of measures of confidentiality.

Persons rendering service shall provide the necessary explanations providing correctness and completeness of filling of documents, to have application forms, forms, necessary office supplies for provision in temporary use to the receiver of service.

Recommendations and explanations, and also samples of documents shall conform to requirements and regulations of the legislation and to provide provision in full to the receiver of service of necessary information concerning completeness of registration, submission due dates and consideration of documents for realization of the right to social support and social servicing.

Rendering service shall provide the correct execution of necessary documents for realization of the right of the receiver of service to social support and (or) social servicing.

1.3. assistance in reclamation of necessary documents for realization of the right to social support and social servicing

The service provides:

informing on the procedure of receipt of documents and preparation of the corresponding requests, explanation of questions of the receiver of service;

assistance and the help in preparation of requests or their preparation (including writing of letters, petitions) in relevant organs (organizations) for the purpose of receipt of the documents necessary for confirmation of the right to social servicing, social payments, benefits, privileges;

control of sending and receipt of correspondence in relevant organs (organizations) or rendering assistance in transfer of collected documents;

control of terms, completeness and correctness of registration (filling) of the documents (decisions) received from relevant organs (organizations);

informing the receiver of service on results of consideration of documents and the made decisions.

The service is provided on request of the receiver of service.

Help in registration of requests for reclamation of documents shall be given directly at the time of the address or to the terms stipulated with the receiver of service.

Requests and other documents shall prepare in the terms established by the legislation.

Informing on results of consideration of documents is performed within three working days after receipt of the answer (documents).

The specialists competent of area of social servicing and social support shall render service (including the legal adviser, the specialist in social work, the psychologist).

The service is rendered in specially equipped office or on workplace of the specialist rendering consulting information services.

The specialists rendering service shall have application forms, forms, necessary office supplies for provision in temporary use to the receiver of service.

Rendering service shall provide reclamation of necessary documents for realization of the right of the receiver of service to social support and (or) social servicing.

2. Social services:

2.1. ensuring accommodation (stay) in standard conditions

The service provides:

check of completeness of the documents granting the right to accommodation in the house boarding school, document creation on settling;

informing the receiver of service on procedure and conditions of accommodation in the house boarding school;

settling of the receiver of service to premises according to the state of health, gender and age and other specific features and needs of the receiver of service;

check of compliance of furniture in premises, and also the issued next-to-skin, bed linen, clothes, personal care products to the established regulations counting on one receiver of service living taking into account the state of health;

acquaintance of the receiver of service with the place of residence, regulations;

assistance in placement in premises;

assistance in adaptation to the place of residence (the help in development of living space, implementation of acquaintance with another living, accustoming to the established daily routine, inclusion according to interests, the state of health in different types of social activity).

The service is provided directly after document creation on settling to the house boarding school.

The living space by the sizes and other indicators (including condition of buildings and rooms, their equipment means of communication and alarm systems, elements of the barrier-free circle, furniture) shall conform to requirements of sanitary standards and rules for the organizations of social servicing performing stationary and semiportable social servicing, to fire safety regulations and to provide comfort of accommodation.

In case of placement (resettlement) the created attachments, the personal relations and other factors determining development and forming of favorable social mental sets, especially at children and also floor, physical features, the state of health, age of the receiver of service shall be considered in priority procedure.

The isolated premises for cohabitation can be provided to spouses in the presence of opportunity.

The receiver of service (at its request or in the presence of objective circumstances) can move to other premises in the presence of empty seats and with the consent of administration.

Information on regulations shall be provided in available to the receiver form of service.

Rendering service shall provide to the receiver of service the standard conditions of accommodation allowing to perform freely daily activity taking into account the state of health.

2.2. assistance in change of underwear

The service provides:

implementation of observation of underwear condition, control of terms of change;

informing the receiver on the sequence of actions when changing linen, speech maintenance of the main actions;

preparation of fresh linen (including delivery to the room, unfolding);

help in removal (clothing) of underwear;

collection of dirty linen in special container and export to the special room for washing.

The service is provided according to regulations, and also in case of pollution.

Underwear shall be net, convenient in sock (to correspond to growth and the size, season), to answer whenever possible wishes of the receiver of service in style, coloring.

When changing underwear for citizens with the expressed restriction in movement the comfortable position of body shall be provided, excessive load of it is excluded.

In the course of rendering service speech maintenance of the performed actions, their sequence and safety, and also stimulation and maintenance of independence of the receiver of service when changing linen shall be provided.

The service shall be performed with observance of measures of privacy.

Rendering service shall provide change of underwear.

2.3. assistance in clothing, removal of clothes, disguise

The service provides:

observation of clothes condition, control of terms of change;

informing the receiver on need of disguise, the sequence of actions in case of removal (clothing) of clothes, speech maintenance of the main actions;

the help in matching of clothes according to situation, seasonality, weather conditions;

preparation of clothes (including removal from hangers, unfolding in the order of clothing);

help in removal (clothing) of clothes;

collection of dirty clothes (if necessary) in special container, export to the special room.

The service is provided according to regulations, and also in case of pollution.

The clothes intended for daily use shall be net, convenient, correspond to growth and the size, season, to answer whenever possible wishes of the receiver of service in style, coloring.

In case of assistance in clothing (disguise) of citizens with the expressed restriction in movement the comfortable position of body shall be provided, excessive loading is excluded.

In the course of rendering service speech maintenance of the performed actions, their sequence and safety, and also stimulation and maintenance of independence of the receiver of service during the clothing, removal (disguise) of clothes shall be provided.

The service shall be performed with observance of measures of privacy.

Rendering service shall provide satisfaction of need of the receiver of service for comfort, neatness of clothes, its change.

2.4. assistance in change (perestilaniya) of bed linen

The service provides:

observation of condition of bed linen, control of terms of change;

informing the receiver of service on graphics of change, the sequence of actions when changing linen, speech maintenance of the main actions;

preparation of fresh bed linen (including matching of linen, delivery to the room);

help in removal of dirty bed linen;

assessment of condition of mattress, pillow, blanket, assistance in their replacement if necessary;

help in zastilaniye of fresh bed linen, its raspravleniya or its perestilaniya;

collection of dirty linen in special container and export to the special room for washing.

The service is provided according to the established schedule and regulations, and also in case of pollution.

The dimmed bed linen shall be net, ironed, free of defects and the suitable size.

In the course of rendering service stimulation and maintenance of independence of the receiver of service in case of zastilaniye (perestilaniye) of bed linen shall be provided, and also safety of implementation of this procedure.

In case of zastilaniye (perestilaniye) of bed linen to persons which are on bed rest or with sharply expressed restrictions in movement the special algorithm (equipment) of change of bed linen shall be used (including for prevention of decubituses).

Rendering service shall provide change of bed linen.

2.5. provision of balanced diet, including dietary food to destination specialist doctor

The service provides:

the receiver's attachment to general or dietary table taking into account medical appointments;

determination of the permanent place in the dining room for meal or need of meal for premises taking into account the state of health;

provision to the receiver of service of information on the menu, the used products, etc. (if necessary);

provision (issue) by catering department of the ready food conforming to sanitary and hygienic requirements and regulations taking into account gender and age features and the state of health, appointments of the specialist doctor (diet);

preparation of the place of acceptance of food (including ware and devices, special devices, furniture) (if necessary) or delivery of food directly to premises (according to indications);

observation of observance of the set diet, appetite availability;

implementation of crushing of food (on medical indications, at the request of the receiver of service);

collection of dirty ware, establishing order after meal.

The service is provided according to the established regulations of food of citizens, diet, regulations and medical indications (the conclusion, recommendations).

Food shall be rational, balanced, high-quality and various, directed to prevention of the main diseases, maintenance of physical activity.

Clinical (dietary) nutrition shall be performed based on regulations of food and the list of the standard diets established by the Ministry of Health of the Republic of Belarus or in the presence of medical indications individual (additional) food in accordance with the established procedure depending on the basic and associated diseases can be appointed.

Food shall be performed in the special room (dining room), if necessary – is direct in the living room.

The organization shall be provided with necessary ware for preparation and providing meal, the equipment and means for washing of ware and disinfection of the room for cooking according to sanitary standards and rules.

When giving food the ware corresponding to physical characteristics of the receiver of service, its opportunity to perform consumption of food shall be used.

The provided food shall be fresh, the corresponding temperature, have pleasant esthetic appearance.

Frequency rate and the schedule of meal shall meet sanitary standards and rules or to be established individually on medical indications.

Rendering service shall provide satisfaction of need of the receiver of service for receipt of balanced and healthy diet.

2.6. assistance in meal (feeding)

The service provides:

discussion with the receiver of service of conditions and about a meal, nature of necessary assistance;

informing on the name (structure) of dishes, ensuring speech maintenance of process of meal;

assistance in preparation for meal (including washing of hands, movement to table, giving of necessary provision of body) and places for acceptance of food (including shift of furniture, placement of devices for feeding, table layout (if necessary);

preparation of food for acceptance (ostuzheniye, crushing, etc.);

the help in meal (including support of hands, ware) or feeding (depending on the state of health);

collection of dirty ware, establishing order after meal.

The service is provided according to the set diet, regulations and the state of health.

Feeding (acceptance of food) shall be performed in specially intended places or specially equipped part of premises (room), except for receivers of service for whom it is not recommended for health reasons.

When rendering service the net and safe ware and tableware suitable for the receiver of service shall be used.

Assistance in meal is performed after accomplishment of the hygienic procedure (washing of hands) and directly after giving (delivery) of food, its preparation for acceptance (ostuzheniye, crushing).

Meal (feeding) shall be performed taking into account possibility of meal of the receiver of service, at speed, comfortable for it, ensure safety in case of meal (including pledging (injection) of food in mouth on sigh is not allowed or from the paralyzed cheek).

In the course of rendering service stimulation and maintenance of independence of the receiver of service in case of meal shall be provided, speech maintenance of the performed actions.

Rendering service shall provide satisfaction of need of the receiver of service for meal.

2.7. assistance in accomplishment of sanitary and hygienic procedures:

2.7.1. washing, podmyvaniye

The service provides:

discussion with the receiver of service of operations procedure during the washing, podmyvaniye, nature of the help;

the help in movement to the place of washing, podmyvaniye or delivery of necessary means, devices directly to premises (taking into account the state of health);

preparation of necessary stock and personal hygiene means (including basin, vessel, soap, towel), warm water;

help in removal (clothing) of clothes, underwear, diaper;

the help in washing, podmyvaniye with observance of the technology of accomplishment of the specified procedures;

wipe towel.

The service is provided according to the established schedule and regulations, and also in case of pollution.

Person rendering service shall perform hygienic preparation of hands prior to the procedure and to be provided with individual remedies.

The special rooms and the equipment used for washing, podmyvaniye shall conform to requirements of sanitary standards and rules. Washing (podmyvaniye) of persons which are on bed rest can directly be performed in premises with use of necessary stock.

The detergents used during the washing, podmyvaniye shall have unexpired expiration date, conform to safety requirements, and also whenever possible wishes of the receiver of service.

When rendering service her receiver shall be provided with sanitary and hygienic accessories according to the established regulations.

Washing (podmyvaniye) shall be comfortable for the receiver of service, be followed by the speech instruction of the worker, be performed by warm water, provide wipe of person, body.

The service shall be performed with observance of measures of privacy.

Rendering service shall provide satisfaction of need of the receiver of service for washing, podmyvaniye.

2.7.2. toothbrushing

The service provides:

discussion with the receiver of service of operations procedure when toothbrushing, nature of the individual help;

the help in movement to the place of toothbrushing or delivery of necessary means, devices directly to premises (taking into account the state of health);

preparation of personal hygiene means (toothbrush, toothpaste), glass (mug) with drinking water, towels;

help in toothbrushing, artificial limbs, care of oral cavity, rinsing;

help in wipe towel of person.

The service is provided according to the established schedule and regulations, and also in case of pollution, emergence of discomfort at the receiver of service.

Person rendering service shall perform hygienic preparation of hands prior to the procedure and carry out (to control) the correct technology of toothbrushing (artificial limbs).

The means used when toothbrushing shall have unexpired expiration date, and also whenever possible to wishes of the receiver of service.

The receiver of service shall be provided with individual sanitary and hygienic accessories according to the established regulations (including toothbrush, paste, glass for rinsing of oral cavity and (or) storage of artificial limbs).

Process of care of oral cavity, toothbrushing shall be comfortable for the receiver of service, be performed in the morning and in the evening, and also if necessary after meal, to include the help in rinsing of mouth, in maintenance of glass for rinsing, removal of artificial limbs and care of them (in the presence of artificial limbs), wipe of person towel.

Rendering service shall provide satisfaction of need of the receiver of service for toothbrushing.

2.7.3. combing

The service provides:

discussion with the receiver of service of operations procedure in case of combing, nature of the help;

assistance in combing of hair personal hairbrush of the receiver of service, zapleteniye (zakalyvaniye) of hair (if necessary).

The service is provided according to regulations, and also at the request of the receiver of service.

When rendering service use only of individual hairbrush is allowed.

In case of combing wishes of the receiver of service shall be considered whenever possible.

Rendering service shall provide requirements satisfaction in combing.

2.7.4. help in acceptance of bathtub (shower)

The service provides:

discussion with the receiver of service of operations procedure in case of acceptance of bathtub (shower), nature of the help;

the help in movement in prepared shower, bathtub;

help in removal (clothing) of clothes and underwear, footwear;

the help in washing of hair, bodies with observance of the technology of washing;

observation of condition of the receiver of service for the purpose of restriction of time of the procedure in case of claims to deterioration in health;

the help in case of exit from bathtub (shower), rubdown by towel;

help in collection of dirty linen (including clothes, underwear, towels);

the help in maintenance to premises.

The service is provided according to regulations, and also if necessary.

Person rendering service shall perform hygienic preparation of hands prior to the procedure and to be provided with individual remedies.

The rooms and the equipment used for acceptance of bathtub (shower) shall meet sanitary standards and rules, and also if necessary are equipped with special devices taking into account individual needs of the receiver of service (hand-rail, elevators, chairs (shops) for sitting).

The detergents used in case of acceptance of bathtub (shower) shall have unexpired expiration date, conform to safety requirements, and also whenever possible wishes of the receiver of service.

The receiver of service shall be provided with individual hygienic means for acceptance of shower (bathtub).

In the course of provision of service observation of health of the receiver of service for the purpose of acceptance of timely measures in case of its deterioration shall be provided.

Rendering service shall provide satisfaction of need of the receiver of service for acceptance of bathtub (shower).

2.7.5. washing of the head

The service provides:

discussion with the receiver of service of operations procedure when washing the head, nature of the help;

the help in movement to the place of washing of the head, acceptance of convenient pose;

washing of hair, the heads with observance of the technology of washing;

the help in combing (before washing), rubdown by towel, drying of hair with use of the hair dryer.

The service is provided according to regulations, and also as necessary.

Person rendering service shall perform hygienic preparation of hands prior to the procedure.

The special rooms and the equipment used for washing of the head shall meet sanitary standards and rules. Washing of the head to persons which are on bed rest can directly be performed in premises with use of necessary stock (including basin, jug with warm water).

The detergents used when washing the head shall have unexpired expiration date, consider features of hair of the receiver of service and whenever possible its wish.

Before implementation of washing of the head all necessary means and stock shall be prepared (including shampoo, towel, individual hairbrush).

Rendering service shall provide satisfaction of need of the receiver of service for washing of the head.

2.7.6. hygienic processing of legs and hands (hairstyle of nails)

The service provides:

determination of need of hygienic processing of legs (hands), features of the procedure depending on the state of health (disease);

discussion with the receiver of service of operations procedure when processing legs (hands), nature of the help;

preparation of hands (legs) for hygienic processing (including cleaning, soaking, rasparivaniye);

hairstyle of nails on hands and legs with observance of security measures and processing techniques of nails.

The service is provided according to regulations, and also as necessary.

Person rendering service shall perform hygienic processing of hands before the procedure.

The tools used for processing of legs and hands shall conform to safety requirements, to be disinfected as appropriate according to health regulations and regulations.

It is allowed to perform processing of legs and hands with use of individual tools.

In case of hairstyle of nails the technology of accomplishment of this procedure, security measure shall be observed, to be eliminated risks of injuring of the receiver of service.

Rendering service shall provide satisfaction of the receiver of service in hygienic processing of legs and hands.

2.7.7. shaving of beard and moustaches

The service provides:

determination of need of shaving of beard (moustaches);

discussion with the receiver of service of operations procedure in case of hairstyle of beard and moustaches, nature of the help;

the help in movement to the place of shaving, acceptance of convenient pose or delivery of necessary stock, the tool to premises (taking into account the state of health);

processing of face skin (before shaving);

shaving (hairstyle) of beard (moustaches) with observance of the technology of implementation of the procedure.

The service is provided according to regulations taking into account wishes of the receiver of service.

The service appears the specialist – the hairdresser.

Person performing service before the procedure shall perform hygienic processing of hands.

Holding procedure shall be performed according to sanitary standards, rules and hygienic standard rates for hairdressing salons.

The devices used when shaving beard (moustaches) shall conform to safety requirements.

It is allowed to perform shaving with use of safe individual devices.

The means used for processing of face skin shall have unexpired expiration date, and also whenever possible correspond to wishes of the receiver of service.

Rendering service shall provide satisfaction of the receiver of service in shaving of beard and moustaches.

2.7.8. hairstyle of hair

The service provides:

determination of need of hairstyle, discussion with the receiver of service of need for hairstyle of hair, informing on its procedure;

maintenance to the place of hairstyle or creation of necessary conditions in premises for implementation of hairstyle of hair of persons which are on bed rest;

preparation of hair (combing, etc.);

hairstyle (washed-up) hair with respect for technology of accomplishment of the procedure (men's or female hairstyle, hairstyle of persons which are on bed rest) taking into account preferences of the receiver of service.

The service is provided according to regulations taking into account wishes of the receiver of service.

The service appears the specialist – the hairdresser.

The service shall be rendered in specially equipped room according to sanitary standards, rules and hygienic standard rates for hairdressing salons.

Holding procedure shall be performed according to sanitary standards, rules and hygienic standard rates for hairdressing salons.

The service shall be the professional tool intended for hairstyle of hair and to be provided with necessary stock and means (including hairbrush, the hair dryer, towel).

The tool used in case of hairstyle shall conform to safety requirements.

Rendering service shall provide satisfaction of the receiver of service in hairstyle of hair.

2.7.9. change of diaper

The service provides:

informing receiver of service on the forthcoming procedure, discussion of its features;

maintenance to the place of change of diaper or creation of conditions in premises of the receiver of service who is on bed rest (including zastilany oilcloths);

the help in removal (clothing) of clothes, linen, the polluted diaper and clothing of net;

hygienic processing (including podmyvaniye, wiping, processing of integuments conditioning agents);

cleaning of the removed diaper to the specially allotted place.

The service is provided as required.

Person rendering service shall perform hygienic preparation of hands (washing of hands, putting on of gloves) before the procedure, and also to own skills of clothing (removal) of diapers for persons which are on bed rest.

Diapers shall conform to the size, safety requirements, age and other features of the receiver of service.

The used diapers shall be placed in specially equipped place for collection.

When rendering service the special correctness in relation to the receiver of service shall be observed, and also observance of measures of privacy is provided.

Rendering service shall provide satisfaction of need of the receiver of service for change of diaper.

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