of July 26, 1999 No. 62-pr
About approval of maintenance instructions of local exchange networks
Telecommunications agencies of the Kyrgyz Republic, so far, in case of operation of local exchange networks used the instructions published still by the Ministry of Communications of the USSR.
National communication agency, having reviewed these instructions, considers necessary to make essential changes and additions in them in coordination with the Ministry of Transport and Communications of the Kyrgyz Republic.
Due to the stated PRIKAZYVAYU:
1. Approve the following instructions:
2. To the head of department of technical policy and state supervision (Eremenko V. S.):
- inform the Ministry of Transport and Communications of the Kyrgyz Republic on approval of above-mentioned instructions;
- bring this order to JSC Kyrgyztelekom for management and execution.
4. To impose control of execution of this Order on department of TP and GN.
IT IS APPROVED
Minister of Transport and Communications
July 22, 1999
Approved by National agency of communication of the Kyrgyz Republic from of July 26, 1999 No. 62-pr
1.1 By this instruction it is established for all telecommunications agencies procedure for acceptance, accounting, registration and consideration of the applications arriving on local exchange network (GTS, STS) from organizations, the companies and the population on the services provided by local exchange networks.
1.2 On all telecommunications agencies reception of applications, except Sunday and holidays is established daily (at least six hours).
1.3 Concerning provision of services of local exchange network, their quality on telecommunications agencies acceptance of visitors in day and evening time is made:
management - at least two weekly;
chiefs of cable and linear workshops - weekly;
heads of subscriber and settlement departments (it is permanent on workplaces).
In the schedule of acceptance of visitors, without fail, it shall be specified on what questions acceptance by each of heads is conducted.
1.4 Indoors, where reception of applications is made, rates for all types of the provided services, the pointer of reception hours of statements and reception hours of visitors, the location of the complaint book, terms of passing of statements and performance of works on installations and shifts of phones shall be hung out in a visible place.
In subscriber and settlement departments over each window (or at workplaces of persons performing this work) pointers about the made transactions and surname of workers shall be hung out.
For visitors tables and chairs shall be provided.
2.1 Reception of applications on provision of services of local telephone communication (right to use by phone, shift, renewal, renaming, installation of additional devices, devices and provision of direct lines) is made on telecommunications agencies:
GTS - operators of subscriber department or one of workers to whom these obligations by the director or office of telecommunications agency are assigned;
STS - at district and rural telephone exchanges - the workers assigned heads of telecommunications agencies. The statements adopted at rural telephone exchanges are transferred to district telecommunications agency where they undergo further processing.
2.2 On installation or shift of room phone the petition of the interested organization, the companies or the organizations can be attached to the statement.
2.3 In case of reception of applications on installation of room phones it is necessary to find out and fix the following data: availability of phones in this apartment (if that is available) and the applicant's rights to certain privileges in case of installation or renewal of phone.
2.4 All statements adopted personally or received by mail are registered on telecommunications agency in "Register of statements for provision of services by telecommunications agencies" (appendix A) with further delivery in "Street and house card" (appendix B) or are brought in the computer in case of hands-off processing of documents.
Sequence numbers since the beginning of year are assigned to statements, and on telecommunications agencies with stations of small reservoir numbering is conducted according to the log entry of accounting of statements.
2.5 In case of registration of statements in "Street and house card" the operator of subscriber department shall check:
- all statements and decisions which are available to this address on them;
- whether not secondary this statement and what is drawn the technical conclusion according to the previous statement.
After check in the statement the corresponding mark becomes.
3.1 According to all arrived statements and letters on installation and shift of phones, on provision of direct lines and so on by which in technical documents it is not possible to determine possibility of installation technical inspection on site technical obsledovatel or the electrician of the relevant telecommunications agency is made.
3.2 For technical inspection by the employee of subscriber department (on STS - the worker approved as the director of district telecommunications agency) fills in the technical help (f. TF-6/14) with indication of the exact name of organization or the company, surname of the applicant, the address, the necessary number of phones and other necessary data, depending on contents of the statement.
This technical help is handed out to the mounter for inspection.
In settlements with stations of small reservoir technical inspection is made on oral specifying of the director of telecommunications agency. About result of inspection the simplified help in relation to f is constituted. TF-6/14.
Date of issue and returns of the technical help are celebrated in register of statements.
3.3 In case of inspection on site, the mounter specifies in the technical help number of distribution cabinet and distribution box or cable box, necessary amount of materials (cable, wire, etc.), the amount of works which is subject to accomplishment if necessary is specified quantity established in organization, the company or the apartment of phones. If installation of phone is made on aerial line, then on the back of the technical help the obsledovatel constitutes the sketch of subscriber aerial line.
In case of inspection on site the mounter is not allowed to conduct any negotiations with the applicant on technical capabilities of telecommunications agency.
In the absence of free station or trunk reservoir technical inspection on site can not be made.
3.4 Statements of clients during technical inspection are stored in the order of numbers of registration of "Register of statements for provision of services by telecommunications agency", and on those telecommunications agencies where this log is not kept - according to the procedure of numbering of cupboard areas.
These statements are stored on telecommunications agency in folders, in subscriber departments; or at workers to whom appropriate authority, on workplace is assigned.
3.5 In case of further filling of the technical help, after inspection, the operator of subscriber department or the worker knowing accounting and execution of statements does mark about availability or absence free station, trunk and distribution reservoirs. The mark is confirmed by group of technical accounting where groups of technical accounting are not provided - chiefs of linear services (engineers, technicians).
4.1 Statements on installation, shift of phones, installation of additional devices, devices and provision of direct lines, with results of technical inspection, are transferred to the decision to the director of telecommunications agency or its deputy who is responsible for development of network.
4.2 When installation or shift of phones as the main, and additional, shall be carried out with departure from technical regulations of operation of local exchange networks, this work is performed only after the decision of the director.
4.3 Installation or shift of phones due to redistribution of the operating lines, and also shift of phones of individual use to the room for collective use, is made according to "Instructions for use city and rural telephone communication" (subitem 2. 2, 2.12, 2.13, 2.16).
4.4 After consideration by the director, deputy director of telecommunications agency of statements and letters, the mark about the decisions made according to them in "Register of statements for provision of services by telecommunications agency" and "Street and house card" becomes.
4.5 In case of decision making about installation of phones, it is necessary to observe the priority established by Instructions for use city and rural telephone communication taking into account dates of filing of applications (subitem 2. 5, 2.6, 2.7, 2.8, 2.9) and also to consider recommendations of Art. 24 of the law "About Electric and Mail Service". In exceptional cases installation of phones can be made out of turn.
4.6 After the made decision on installation or shift of phone, the job specification on assignment of number which is transferred to department of technical accounting is written out (group or to person which is carrying out these obligations). After assignment of phone number and the statement of subscriber card, the job specification returns to subscriber department for the statement of the notification to the applicant to payment. The filled subscriber card (TF-2-2) is transferred to bureau of repair (cross).
4.7 In cases of non-use of the reserved data within a month (failure or not introduction of installation payment by the applicant), the job specification returns to department of technical accounting signed by the chief of subscriber department (or other official designated by the director of telecommunications agency) for cancellation of data. In these cases on statements the corresponding marks become.
5.1 Written answers (appendix B) are sent to applicants to all statements and letters concerning provision of services of local exchange network. In case of the positive solution of question of installation in answers the payable amounts are specified. About the sent answers marks in register of statements (appendix A), and on telecommunications agencies with stations of small reservoir - on statements become.
Notifications are signed:
a) in case of the positive solution of questions - the chiefs of subscriber departments or persons replacing them;
b) in case of failure in installation or shift of phones - the director (deputy director) of telecommunications agency or the technical director.
5.2 According to letters of Presidential Administration, Government office, General Court, Meeting of national representatives, deputies of Jogorku Kenesh, the ministries, committees, state agencies answers are sent signed by the official addressed to whom this letter is directed.
For consideration of the applications, including decision making on them and sending of notifications to applicants, monthly term is established. *
* According to Art. 9 of the Law KR "About procedure for consideration of offers, statements and claims of citizens".
In case the decision requires extra time on carrying out technical researches, creation of the special estimate or carrying out extra works, about it is reported to the applicant and decision term according to this statement is specified.
6.1 In case of registration of installation of phone on each subscriber, the telecommunications agency opens case (appendix G).
In the case of the subscriber its statement with the resolution of the director of telecommunications agency on installation of phone, the job specification with the receipt of the subscriber on its execution and all subsequent documents, except financial is stored.
6.2 All cases of subscribers are stored in subscriber department in general cabinet card-index in the order of phone numbers or at the official designated by the director of telecommunications agency.
Case of subscribers on which it is worth "not printing stamp and helps not to give", are stored in separate card-index, and in general cabinet card-index instead of these cases of subscribers laying with indication of about storage of cases in separate card-index invests. Cases of subscribers organizations and the companies are selected for phones paid for separate lists (personal accounts) from general card-index in separate "office" card-index and stored according to the procedure of personal accounts there.
6.3 After payment of cost of order works for them job specifications are written out (f. TF-6/1) in triplicate:
- on installation of the main telephone set;
- on installation of the additional telephone set;
- on provision of direct line;
- on shift of the operating devices and devices;
- on switching of direct lines or trunk lines.
About vypisk3e the job specification the mark in the statement becomes.
6.4 Job specifications on all work types shall have sequence numbers. Job specifications are written out by the operator of subscriber department or the worker on specifying of the director of telecommunications agency.
6.5 In the job specification all columns of three segments based on the data specified in the statement of the subscriber, the help of group of technical accounting and the technical help are filled in.
1. On job specifications on installation (shift) of phones about which data and helps shall not be given and are not subject to printing in the list of subscribers, the stamp on all segments "is put not print and not to give helps").
2. In case of performance of works according to the estimate (see item 7. 11) on the job specification the Estimate No. is put "...". The estimate is put to the main job specification.
6.6 Job specifications are registered in the Log of registration of job specifications (appendix D) where date of their statement and afterwards completion date is celebrated. Job specifications are transferred to execution to group of development on receipt.
6.7 By the subscriber card which arrived in bureau of repair the task to skrossirovat the line at the station is given, without expecting performance of works according to the job specification.
After skrossirovaniye the line is switched off, and the subscriber card remains stored in separate card-index.
The line joins: temporarily according to the telephone request of the electrician performing works on the job specification (for the period of works) and finally after acceptance of the performed works as the local electrician.
6.8 On those telecommunications agencies where there is no group of technical accounting, numbers of the job specifications transferred to execution, phone numbers, numbers of linear jumpers and other data are reported by the employee of subscriber department directly in cross for filling of subscriber cards. At stations of small reservoir, instead of filling of subscriber cards, the corresponding entry is made in the log of linear data.
7.1 Works on installation and shift of phones are made on telecommunications agencies by electricians of group of development or the linear workshop.
7.2 Group of development (or the linear workshop), having received the job specification, registers it in the log and issues to the electrician for execution together with segments 1 and 2, having celebrated date of issue of the job specification and surname of the electrician, it is entrusted to them to perform works.
At stations of small reservoir 3rd segment of the job specification remains at the worker who wrote out the job specification and replaces with itself the log of registration of job specifications.
7.3 On performance of works, the job specification together with segments 1 and 2 job specifications completed with the electricians performing work are given to the manager of group of development (or to the linear manager). On segments of the job specification the amount of the spent materials shall be precisely specified, numbers of busy couples, probes on racks and columns are noted.
7.4 On segment of 1 job specification there shall be signature of the subscriber or his authorized representative confirming performance of works according to the job specification.
It is forbidden to accept from electricians the performed job specifications without its signature and the signature of subscribers.
The job specification is considered fulfilled after acceptance of the line in operation.
7.5 About execution of the job specification it is reported in bureau of repair (cross) for acceptance for operation and check of operation of phone from test and measuring table of bureau of repair is at the same time made.
The bureau of repair (cross) transfers to the local electrician the address of installation of phone for acceptance it to operation. Acceptance shall be performed:
- in case of installation of phone on cable input - within a day;
- in case of installation of phone on air input - within three days.
If works are performed completely and according to technical regulations, the electrician reports in bureau of repair (cross) about acceptance of phone in operation about what the mark in subscriber card becomes. The bureau of repair (cross) tells the manager of group of development (the linear workshop) sequence number behind which the taken-over work is written in the log of bureau of repair (cross).
7.6 In case of detection by the electrician of defects in the subscriber device, he reports about it in bureau of repair which, after switching off of phone writes out the help with indication of on correction of defects and sends to group of development or to the linear manager. The worker of group of development (the linear manager) includes the help in the special book and takes measures to immediate elimination of defects. After elimination of defects secondary acceptance of works in operation is made.
7.7 The performed job specification returns to subscriber department for final processing, segment 1 goes to the norm setter for accounting of development of each electrician, segment 2 - to accounts department for write-off of materials.
7.8 The worker to whose duties registration of job specifications belongs monitors their accomplishment in time and reports on delay on management of telecommunications agency.
7.9 For accomplishment of job specifications for order works the following control terms are established:
1) on installation or shift to other building of the main phone on cable and air inputs, provision direct provoda10 days.
Control term is reckoned from the date of presentation of the receipt or the document on payment of cost of works if it it is declared till 13 o'clock, after 13 hours - from next working day.
2) on renaming, renewal, switching, replacement of phone number - 7 days;
3) on recovery of the line after repair of the room, shift of phone in one room, the building - 7 days.
In case of execution of order works in control terms also holidays are not considered Sunday.
7.10 For sverkhpostroyechny (deposit) work with forces of the telecommunications agency or the project organizations (on the technical conditions issued by telecommunications agency) the estimate in 3 copies from which one copy is constituted:
- it is issued together with the account for payment to the customer;
- the second copy is issued on execution to deposit group or the construction organizations;
- the third copy is transferred to accounts department for control of payment and the material consumption.
7.11 After accomplishment of sverkhpostroyechny (deposit) works, further registration of installation, shift or renaming of phone according to section 6 of this instruction is made.
7.12 After return from group of development (the linear workshop) of the executed job specifications in "The log of registration of job specifications" and "Street and house card" (appendix D, B) completion date of the job specification is celebrated and statistical processing of job specifications is made.
7.13 The executed job specifications (segment 1) are transferred to settlement department (the accountant of telecommunications agency) for accounting of the arrived and decreased subscribers and charge of subscription payment from the date of turning on of phone, and also pokilometrovy payment, in cases where it is necessary.
8.1 Acceptance and registration of statements on renaming of the subscription and replacement of phone number are made and drawn up according to Section 2 of this instruction.
8.2 All statements for renaming, renewal of subscriptions are performed in the presence of the applicant or along with fee and debt repayment by phone specified in the statement (if that is available).
8.3 If individual phone is taken out in corridor for collective use, then with group of residents the cost of shift of phone (in one building) and its renaming shall be paid.
8.4 In case of replacement of number, after the solution of management on replacement of phone number and payment of cost of works, the job specification in one copy is written out and goes to group of technical accounting.
The group of technical accounting (the station engineer), makes corresponding change to subscriber card and gives card to cross for switching of room on the station.
After replacement of phone number, the group of technical accounting returns the job specification in subscriber department (or to the worker selected on specifying of the director of telecommunications agency) with mark about switching of number. The subscriber department reports about replacement of number in reference bureau. At stations of small reservoir where subscriber cards are not conducted, the corresponding marks become in the log of linear data.
8.5 In case of failure of the subscriber from use of phone or in case of the termination of the subscription for other reasons, phone is switched off. On removal of phone the job specification in triplicate is written out. The job specification shall be completed accurately and clearly, is signed by the director of telecommunications agency. The statement of the subscriber on removal of phone or other document with the visa of the head based on whom phone was removed is put to the job specification.
8.6 The written-out job specifications on removal of phones are registered in "The log of registration of job specifications" (appendix D) and are transferred on receipt to department of technical accounting.
The department of technical accounting draws up removal of phones in "the cupboard book" and celebrates date of removal and number of the job specification in subscriber cards, then these cards are transferred to cross for switching off of phones to stations. After switching off, subscriber cards are given in archive, and job specifications, with marks about switching off, return to subscriber department.
On networks with stations of small reservoir the corresponding marks become in the log of linear data.
8.7 After receipt of job specifications by subscriber department from group of technical accounting, they go to group of development (or linear group) where are registered in the log and are issued to the electrician for execution.
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