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It is registered

Ministry of Justice

Russian Federation

On December 7, 2017 No. 49154

ORDER OF THE MINISTRY OF INTERNAL AFFAIRS OF THE RUSSIAN FEDERATION

of November 13, 2017 No. 851

About approval of Administrative regulations of the Ministry of Internal Affairs of the Russian Federation on provision of the state service in issue, replacement of the passports of the citizen of the Russian Federation proving the identity of the citizen of the Russian Federation in the territory of the Russian Federation

According to Item 10 of the Regulations on the passport of the citizen of the Russian Federation approved by the order of the Government of the Russian Federation of July 8, 1997 No. 828 <1>, and Rules of development and approval of administrative regulations of provision of the state services approved by the order of the Government of the Russian Federation of May 16, 2011 No. 373 <2> I order:

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<1> Russian Federation Code, 1997, No. 28, Art. 3444; 2001, No. 3, Art. 242; 2002, No. 4, Art. 330; 2003, No. 27, Art. 2813; 2004, No. 5, Art. 374; 2006, No. 52, Art. 5596; 2008, No. 14, Art. 1412; 2010, No. 33, Art. 4433; 2011, No. 22, Art. 3190; 2012, No. 10, Art. 1229; 2013, No. 41, Art. 5197; 2014, No. 8, Art. 818; No. 26, Art. 3577; 2016, No. 7, Art. 982; No. 10, Art. 1424; No. 29, Art. 4821; No. 48, Art. 6774.

<2> Russian Federation Code, 2011, No. 22, Art. 3169; No. 35, Art. 5092; 2012, No. 28, Art. 3908; No. 36, Art. 4903; No. 50, Art. 7070; No. 52, Art. 7507; 2014, No. 5, Art. 506.

1. Approve the enclosed Administrative regulations of the Ministry of Internal Affairs of the Russian Federation on provision of the state service in issue, replacement of the passports of the citizen of the Russian Federation proving the identity of the citizen of the Russian Federation in the territory of the Russian Federation.

2. To heads (chiefs) of divisions of central office of the Ministry of Internal Affairs of the Russian Federation, territorial authorities of the Ministry of Internal Affairs of the Russian Federation at the regional and district levels to organize studying of this order and to provide accomplishment of its requirements by the authorized officers participating in rendering the state service in issue, replacement of the passports of the citizen of the Russian Federation proving the identity of the citizen of the Russian Federation in the territory of the Russian Federation.

3. Recognize not subject to application:

3.1. The order of FMS of Russia of June 30, 2011 No. 279 "About approval of Rules and method of forming of machine-readable entry in the passport of the citizen of the Russian Federation proving the identity of the citizen of the Russian Federation in the territory of the Russian Federation" <1>.

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<1> Registration No. 21785 is registered in the Ministry of Justice of the Russian Federation on September 13, 2011.

3.2. The order of FMS of Russia of November 30, 2012 No. 391 "About approval of Administrative regulations of the Federal Migration Service on provision of the state service in issue and replacement of the passport of the citizen of the Russian Federation proving the identity of the citizen of the Russian Federation in the territory of the Russian Federation" <2>.

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<2> Registration No. 28532 is registered in the Ministry of Justice of the Russian Federation on May 27, 2013.

3.3. Item 2 appendices to the order of FMS of Russia of January 21, 2014 No. 23 "About modification of regulatory legal acts of FMS of Russia" <3>.

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<3> registration No. 31743 Is registered in the Ministry of Justice of the Russian Federation on March 27, 2014.

3.4. Item 2 appendices to the order of FMS of Russia of February 2, 2015 No. 21 "About modification of regulatory legal acts of FMS of Russia" <4>.

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<4> Registration No. 36290 is registered in the Ministry of Justice of the Russian Federation on February 27, 2015.

4. To impose control over the implementation of this order on the First Deputy Minister police colonel general A. V. Gorovy.

The minister - the general of police of the Russian Federation

V. Kolokoltsev

Appendix

to the Order of the Ministry of Internal Affairs of the Russian Federation of November 13, 2017 No. 851

Administrative regulations of the Ministry of Internal Affairs of the Russian Federation on provision of the state service in issue, replacement of the passports of the citizen of the Russian Federation proving the identity of the citizen of the Russian Federation in the territory of the Russian Federation

I. General provisions

Subject of regulation of regulations

1. The administrative regulations of the Ministry of Internal Affairs of the Russian Federation determine terms and the sequence of ministerial procedures (actions) of Head department concerning migration of the Ministry of Internal Affairs of the Russian Federation <2>, divisions concerning migration of territorial authorities of the Ministry of Internal Affairs of Russia at the regional and district levels by provision of the state service in issue, replacement of the passports of the citizen of the Russian Federation proving the identity of the citizen of the Russian Federation in the territory of the Russian Federation <1> (including divisions concerning migration of departments (departments, Items) of police of territorial authorities of the Ministry of Internal Affairs of Russia at the district level) <3>, and also order of interaction of GUVM Ministry of Internal Affairs of Russia and divisions concerning migration with federal executive bodies, territorial authorities of federal executive bodies, executive bodies of subjects of the Russian Federation, local government bodies by provision of the state service in issue, replacement of the passports of the citizen of the Russian Federation proving the identity of the citizen of the Russian Federation in the territory of the Russian Federation <4>.

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<1> Further - "Administrative regulations", "the state service" respectively.

<2> Further - "GUVM Ministry of Internal Affairs of Russia", "the Ministry of Internal Affairs of Russia" respectively.

<3> Further - "divisions concerning migration".

<4> Further - "passport".

Circle of applicants

2. Applicants are the citizens of the Russian Federation who reached 14-year age or the legal representatives of the citizens of the Russian Federation <1> recognized in accordance with the established procedure incapacitated who filed petition for issue (replacement) of the passport in form No. 1P (appendix No. 1 to Administrative regulations) <2>.

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<1> Further - "citizens", "applicants".

<2> Further - "the statement for issue (replacement) of the passport".

Requirements to procedure for informing on provision of the state service

3. Location of the Ministry of Internal Affairs of Russia: Moscow, Ulitsa Zhitnaya, 16.

Postal address of the Ministry of Internal Affairs of Russia: Ulitsa Zhitnaya, 16, Moscow, 119991.

Location information (address), contact telephone numbers and e-mail addresses, e-mail addresses of the official sites of territorial authorities of the Ministry of Internal Affairs of Russia at the regional level is posted on the official website of the Ministry of Internal Affairs of Russia (www.мвд.рф) and the websites of territorial authorities of the Ministry of Internal Affairs of Russia on the Internet <3> in the Section "Structure".

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<3> Further - "Internet".

Phone of Ministry of Internal Affairs service desk of Russia: (495) 667-02-99.

The telephone number for enquiries - answerphone: (495) 667-04-02.

Working schedule of the Ministry of Internal Affairs of Russia:

Monday, Tuesday, environment, Thursday - from 9 to 18 o'clock 00 minutes;

Friday and holiday days - from 9 to 16 o'clock 45 minutes;

Saturday and Sunday - the days off.

4. Information on provision of the state service, on procedure for pre-judicial (extrajudicial) appeal of decisions and actions (failure to act) of the officials providing provision of the state service take place in the federal state information system "Single Portal of the State and Municipal Services (Functions)" <4> (www.gosuslugi.ru), on the official website of the Ministry of Internal Affairs of Russia (www.мвд.рф) and the websites of territorial authorities of the Ministry of Internal Affairs of Russia <5> on the Internet, on places, located in available to acquaintance, information stands of divisions concerning migration, and also in the multipurpose centers of provision of the state and municipal services <6>.

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<4> Further - "The single portal".

<5> Further - "the websites of the Ministry of Internal Affairs of Russia".

<6> Further - "the multipurpose center".

5. On the Single portal take place:

5.1. The exhaustive list of the documents necessary for provision of the state service, the requirement to execution of the specified documents, and also the list of documents which the applicant has the right to provide on own initiative.

5.2. Circle of applicants.

5.3. Term of provision of the state service.

5.4. Results of provision of the state service, procedure and methods of provision of the document which is result of provision of the state service.

5.5. The amount of the state tax collected for provision of the state service.

5.6. The exhaustive list of the bases for suspension or refusal in provision of the state service.

5.7. Information on the applicant's right to pre-judicial (extrajudicial) appeal of actions (failure to act) and the decisions made (performed) during provision of the state service.

5.8. The forms of statements (notifications, messages) used by provision of the state service.

5.9. Models of filling of the electronic application form about issue (replacement) of the passport.

6. Information on the Single portal on procedure and terms of provision of the state service based on the data containing in the federal state information system "Federal Register of the State and Municipal Services (Functions)" is provided to the applicant free of charge.

6.1. The applicant has possibility of receipt of information on the course of provision of the state service.

6.2. Information on the course of provision of the state service goes to the applicant in time, not exceeding one working day after completion of the corresponding action, to the e-mail address or with use of means of the Single portal at the choice of the applicant.

6.3. By provision of the state service electronically to the applicant goes:

6.3.1. The notification on making an appointment in division concerning migration.

6.3.2. The notification on acceptance and registration of a statement on issue (replacement) of the passport in electronic form and other documents necessary for provision of the state service.

6.3.3. Notification on the beginning of the procedure of provision of the state service.

6.3.4. The notification on the end of provision of the state service or motivated refusal in reception of an application about issue (replacement) of the passport in electronic form and other documents necessary for provision of the state service.

6.3.5. The notification on motivated refusal in provision of the state service.

7. The information access about terms and procedure for provision of service is performed without accomplishment by the applicant of any requirements, including without use of the software which installation on technical means of the applicant requires the conclusion of license or other agreement with the owner of the software providing collection of payment, registration or authorization of the applicant or provision of personal data by it.

8. On the websites of the Ministry of Internal Affairs of Russia along with the data specified in Item 5 of Administrative regulations take place:

8.1. The text of Administrative regulations with appendices.

8.2. Texts of the regulatory legal acts regulating provision of the state service.

8.3. Procedure and methods of receipt of explanations concerning provision of the state service.

8.4. Procedure and methods of filing of application about provision of the state service.

8.5. Procedure and methods of preliminary record on filing of application about provision of the state service.

8.6. Procedure for informing on the course of consideration of the application about provision of the state service and about results of provision of the state service.

8.7. Procedure for pre-judicial (extrajudicial) appeal of decisions, actions (failure to act) of the officials responsible for provision of the state service.

8.8. Information on the location and contact telephone numbers of territorial authorities of the Ministry of Internal Affairs of Russia at the regional and district levels and divisions concerning migration.

8.9. Information on possibility of quality evaluation of provision of the state service on the official website of the Ministry of Internal Affairs of Russia, on the specialized Website "Your Control" (vashkontrol.ru), in private office of the Single portal and (or) by means of short text messages (SMS) according to Rules of assessment by citizens of efficiency of activities of heads of territorial authorities of federal executive bodies (their structural divisions) and territorial authorities of state non-budgetary funds (their regional departments) taking into account quality of provision by them of the state services, and also use of results of the specified assessment as the basis for decision making about early termination of execution by the corresponding heads of the job responsibilities approved by the order of the Government of the Russian Federation of December 12, 2012 No. 1284 <1>.

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<1> Russian Federation Code, 2012, No. 51, Art. 7219; 2015, No. 11, Art. 1603; No. 40, Art. 5555; 2016, No. 48, Art. 6765; 2017, No. 15, Art. 2235. Further - "Rules of assessment".

8.10. Information on the multipurpose centers through which the citizen has the right to submit the application for provision of the state service, bank details for payment of the state fee.

9. At information stands of divisions concerning migration the following information is subject to placement:

9.1. Numbers of contact telephone numbers, schedule (mode) of work; the schedule of acceptance of applicants of division concerning migration; addresses of the location of the multipurpose centers through which the citizen has the right to submit the application for provision of the state service.

9.2. Addresses of the websites of the Ministry of Internal Affairs of Russia.

9.3. Waiting time in queue on documents acceptance and receipt of result of provision of the state service according to requirements of Administrative regulations.

9.4. Terms of provision of the state service.

9.5. Models of filling of the statement for issue (replacement) of the passport.

9.6. Exhaustive list of the documents necessary for provision of the state service.

9.7. The exhaustive list of the bases for refusal in documents acceptance, necessary for provision of the state service.

9.8. The exhaustive list of the bases for refusal in provision of the state service.

9.9. Procedure and methods of filing of application about provision of the state service.

9.10. The amount of the state tax for provision of the state service.

9.11. Bank details for payment of the state fee.

9.12. Procedure and methods of receipt of explanations in the order of provision of the state service.

9.13. Procedure for informing on the course of consideration of the application about provision of the state service and about results of provision of the state service.

9.14. Procedure for record on personal acceptance to officials.

9.15. Procedure for pre-judicial (extrajudicial) appeal of decisions, actions (failure to act) of the officials responsible for provision of the state service.

9.16. Information on possibility of quality evaluation of provision of the state service on the website of the Ministry of Internal Affairs of Russia, on the specialized website on the Internet "Your control" (vashkontrol.ru), in private office of the Single portal and (or) by means of short text messages (SMS) according to Rules of assessment.

9.17. Flowchart of provision of the state service (appendix No. 28 to Administrative regulations).

10. In rooms of receiving and delivery of documents there shall be regulatory legal acts regulating procedure for provision of the state service, including these Administrative regulations which upon the demand of the citizen shall be provided to it for acquaintance.

11. Placement of information on procedure for provision of the state service in the multipurpose center is performed according to the agreement signed between the multipurpose center and territorial authority of the Ministry of Internal Affairs of Russia at the regional level taking into account the requirements to informing established by these Administrative regulations.

12. By phone, in case of the personal or written address the staff of law-enforcement bodies of the Russian Federation, federal government civil servants and employees of territorial authorities of the Ministry of Internal Affairs of Russia at the regional and district levels <1> shall give exhaustive information on questions of provision of the state service.

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<1> Further - "employees", "officials".

13. Informing concerning provision of the state service can be also performed in the multipurpose center if it is provided by the agreement on interaction signed between the multipurpose centers and territorial authorities of the Ministry of Internal Affairs of Russia at the regional level.

14. Informing is performed on the questions concerning:

methods of filing of application about provision of the state service;

addresses of divisions concerning migration and the multipurpose centers in which it is possible to file petition for provision of the state service;

working schedules of the divisions concerning migration providing the state service;

documents necessary for provision of the state service;

procedure and terms of provision of the state service;

procedure for pre-judicial (extrajudicial) appeal of actions (failure to act) for officials and decisions made by them by provision of the state service.

15. The response to phone call shall begin with information on the name of division concerning migration which the citizen, surnames and positions of the official who received phone call called.

In case of responses to phone calls the official responsible for informing for provision of the state service is detailed and in polite form reports to the citizen data on the questions specified in Item 14 of Administrative regulations. During the conversation the official responsible for informing for provision of the state service pronounces words accurately, avoids "parallel talk" with surrounding people and does not interrupt conversation because of receipt of call on other device.

In case of impossibility of the official who received phone call to answer independently the questions posed, the request is readdressed translated) to other official or the citizen telephone number according to which it is possible to obtain necessary information is reported.

Informing duration by phone shall not exceed 10 minutes.

Informing on procedure for provision of the state service is carried out to reception hours.

16. According to the written address the official responsible for provision of the state service, in detail in writing explains to the citizen procedure for provision of service and within 30 days from the date of registration of the written address sends the answer to the citizen <1>.

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<1> Article 12 of the Federal Law of May 2, 2006 No. 59-FZ "About procedure for consideration of addresses of citizens of the Russian Federation" (The Russian Federation Code, 2006, No. 19, Art. 2060; 2010, No. 27, Art. 3410; No. 31, Art. 4196; 2012, No. 31, Art. 4470; 2013, No. 19, Art. 2307; No. 27, Art. 3474; 2014, No. 48, Art. 6638; 2015, No. 45, Art. 6206).

17. Reception of citizens by the officials participating in provision of the state service is made on weekdays in day and evening, and also 1st and 3rd Saturdays of month (except for holidays). Monday after working Saturday - not visiting day.

18. The schedule of reception of citizens by the officials of divisions concerning migration participating in provision of the state service:

 

Days of the week

Reception hours

Monday

09.00 - 15.00

Tuesday

15.00 - 20.00

Environment

09.00 - 13.00

Thursday

15.00 - 20.00

Friday

09.00 - 15.00

Saturday

08.00 - 13.00

Sunday

The day off

 

Having rummaged in reception of citizens it is established from 13:00 till 13:45.

19. Taking into account interests of citizens, temporary and climatic conditions of the region, features of municipal division of the subject of the Russian Federation reception hours of citizens can change the head (chief) of territorial authority of the Ministry of Internal Affairs of Russia, but at the same time reception of citizens shall be organized so that to exclude formation of queues.

II. Standard of provision of the state service

Name of the state service

20. The state service in issue, replacement of the passports of the citizen of the Russian Federation proving the identity of the citizen of the Russian Federation in the territory of the Russian Federation.

The name of the federal executive body providing the state service

21. The state service is provided by the Ministry of Internal Affairs of the Russian Federation.

22. Direct provision of the state service is performed by GUVM Ministry of Internal Affairs of Russia and divisions concerning migration.

23. The multipurpose centers in the presence of the relevant agreement on interaction take part in provision of the state service <1>.

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<1> The order of the Government of the Russian Federation of September 27, 2011 No. 797 "About interaction between the multipurpose centers of provision of the state and municipal services and federal executive bodies, bodies of state non-budgetary funds, public authorities of subjects of the Russian Federation, local government bodies" (The Russian Federation Code, 2011, No. 40, Art. 5559; 2012, No. 53, Art. 7933; 2014, No. 23, Art. 2986; No. 44, Art. 6059; 2015, No. 22, Art. 3227; 2016, No. 33, Art. 5183; No. 48, Art. 6777; 2017, No. 2, Art. 342; No. 6, Art. 949; No. 7, Art. 1089).

24. By provision of the state service divisions concerning migration are forbidden to demand from the applicant of implementation of actions the, including coordination necessary for receipt of the state service and connected with the appeal to other state bodies and the organizations, except for receipts of the services included in the list of services <2> which are necessary and obligatory for provision of the state services approved by the Government of the Russian Federation.

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<2> The list of services which are federal executive bodies, State Atomic Energy Corporation "Rosatom" of the state services, necessary and obligatory for provision, and are provided by the organizations participating in provision of the state services, No. 352 is approved by the order of the Government of the Russian Federation of May 6, 2011 (The Russian Federation Code, 2011, No. 20, Art. 2829; 2012, No. 14, Art. 1655; No. 36, Art. 4922; 2014, No. 52, Art. 7207; 2014, No. 21, Art. 2712; 2015, No. 50, Art. 7165, Art. 7189; 2016, No. 31, Art. 5031, No. 37, Art. 5495; 2017, No. 8, Art. 1257, No. 42, Art. 6154).

Description of result of provision of the state service

25. Issue or replacement of the passport of the citizen of the Russian Federation proving the identity of the citizen of the Russian Federation in the territory of the Russian Federation or decision making about refusal in issue or replacement of the passport is result of provision of the state service.

26. The result of provision of the state service in electronic form is not provided.

The term of provision of the state service, including taking into account need of the appeal to the organizations participating in provision of the state service, the term of suspension of provision of the state service if the possibility of suspension is stipulated by the legislation the Russian Federation, the term of issue (direction) of the documents which are result of provision of the state service

27. The term of provision of the state service shall not exceed:

27.1. 10 days from the date of acceptance of all necessary documents (including statements for issue (replacement) of the passport and the personal photo in the form of the electronic documents submitted with use of the Single portal) <1>:

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<1> Paragraph one of Item 16 of the Regulations on the passport of the citizen of the Russian Federation approved by the order of the Government of the Russian Federation of July 8, 1997 No. 828 (The Russian Federation Code 1997, No. 28, Art. 3444; 2001, No. 3, Art. 242; 2002, No. 4, Art. 330; 2003, No. 27, Art. 2813; 2004, No. 5, Art. 374; 2006, No. 52, Art. 5596; 2008, No. 14, Art. 1412; 2010, No. 33, Art. 4433; 2011, No. 22, Art. 3190; 2012, No. 10, Art. 1229; 2013, No. 41, Art. 5197; 2014, No. 8, Art. 818; No. 26, Art. 3577; 2016, No. 7, Art. 982; No. 10, Art. 1424; No. 29, Art. 4821; No. 48, Art. 6774). Further - "Provision".

27.1.1. In case of the address of the citizen concerning issue or replacement of the passport at the place of residence.

27.1.2. In case of the address of the citizen concerning issue of the passport at the place of residence in connection with loss (stealing) of the passport if the lost or stolen passport was issued by the same division concerning migration.

27.1.3. For the purpose of execution of the passport in connection with acquisition of citizenship of the Russian Federation in the territory of the Russian Federation.

27.2. 30 days from the date of acceptance of all necessary documents (including statements for issue (replacement) of the passport and the personal photo in the form of the electronic documents submitted with use of the Single portal) <1>:

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<1> Provision Item 16 paragraph two.

27.2.1. In case of the address of the citizen concerning issue or replacement of the passport not at the place of residence.

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