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RESOLUTION OF BOARD OF NATIONAL BANK OF THE REPUBLIC OF KAZAKHSTAN

of July 28, 2017 No. 136

About approval of Rules of provision of banking services and considerations by banks, the organizations performing separate types of banking activities, addresses of the clients arising in the course of provision of banking services

(as amended on 29-01-2021)

For the purpose of realization of Item 2 of article 31 of the Law of the Republic of Kazakhstan of August 31, 1995 "About banks and banking activity in the Republic of Kazakhstan" the Board of National Bank of the Republic of Kazakhstan DECIDES:

1. Approve the enclosed Rules of provision of banking services and consideration by banks, the organizations performing separate types of banking activities, addresses of the clients arising in the course of provision of banking services.

2. Recognize invalid:

1) the resolution of Board of the Agency of the Republic of Kazakhstan on regulation and supervision of the financial market and the financial organizations of February 28, 2011 No. 19 "About approval of Rules of provision of banking services and considerations by banks of addresses of the clients arising in the course of provision of banking services" (registered in the Register of state registration of regulatory legal acts at No. 6884, published on May 18, 2011 in the Kazakhstanskaya Pravda newspaper No. 159 (26580);

2) Item 5 of the List of regulatory legal acts of the Republic of Kazakhstan concerning carrying out transaction on simultaneous transfer of assets and obligations between banks to which changes and additions are made, the Board of National Bank of the Republic of Kazakhstan approved by the resolution of May 8, 2015 No. 78 (registered in the Register of state registration of regulatory legal acts at No. 11149, published on May 27, 2015 in information system of law of Ad_let).

3. To management on consumer protection of financial services and external communications (Terentyev A. L.) in the procedure established by the legislation of the Republic of Kazakhstan to provide:

1) together with Legal department (Sarsenov N. V.) state registration of this resolution in the Ministry of Justice of the Republic of Kazakhstan;

2) within ten calendar days from the date of state registration of this resolution the direction it the copy in paper and electronic type in the Kazakh and Russian languages in the Republican state company on the right of economic maintaining "The republican center of legal information" for official publication and inclusion in Reference control bank of regulatory legal acts of the Republic of Kazakhstan;

3) placement of this resolution on official Internet resource of National Bank of the Republic of Kazakhstan after its official publication;

4) within ten calendar days after state registration of this resolution the direction it the copy on official publication in periodic printing editions.

4. To impose control of execution of this resolution on the vice-chairman of National Bank of the Republic of Kazakhstan Pirmatov G. O.

5. This resolution becomes effective after ten calendar days after day of its first official publication.

Chairman of National Bank

D. Akishev

Approved by the Resolution of Board of National Bank of the Republic of Kazakhstan of July 28, 2017 No. 136

Rules of provision of banking services and consideration by banks, the organizations performing separate types of banking activities, addresses of the clients arising in the course of provision of banking services

These rules of provision of banking services and consideration by banks, the organizations performing separate types of banking activities, addresses of the clients arising in the course of provision of banking services (further - Rules), are developed according to Item 2 of article 31 of the Law of the Republic of Kazakhstan of August 31, 1995 "About banks and banking activity in the Republic of Kazakhstan" (further - the Law on banks) for the purpose of enhancement of system of provision of banking services and determination of procedure for consideration by banks, the organizations performing separate types of banking activities, addresses of the clients arising in the course of provision of banking services.

Requirements of Rules extend to branches of banks - nonresidents of the Republic of Kazakhstan.

Chapter 1. General provisions

1. In Rules the following concepts are used:

1) banking services - implementation by banks, the organizations performing separate types of banking activities (further - bank), banking and other activities, the stipulated in Clause 30 Laws on banks;

2) the client - the physical person or legal entity which is the consumer of banking services or intending to use banking services;

3) authorized body - state body on regulation and supervision of the financial market and the financial organizations.

2. The bank provides banking services according to the Law on banks and Rules, and also rules about general terms of carrying out transactions and rules about domestic credit policy.

3. Rules about general terms of carrying out transactions are stated with observance of regulations of the literary language and terms of law, with disaggregation of the provided terms. Rules about general terms of carrying out transactions contain the accurate and not subject to various interpretation sense.

4. The regulations of bank on operating procedure with clients provided by the subitem 10) of Item 2 of article 31 of the Law on banks contain:

1) procedures and the term of consideration of the application about provision of banking service by each type of banking service (in need of filing of application);

2) procedures of customer interaction when rendering banking services.

Chapter 2. Procedure for disclosure by bank of information on the provided banking services and consultations of clients

5. The bank places in branches (their rooms), in the absence of branches - at the central office (in the place available to review and acquaintance) and on the Internet resource up-to-date information about rates and rates for banking services with indication of data on approval dates and modification of effective rates and rates, numbers of internal documents and body, approved (accepted) them.

6. Distribution of advertizing about banking services is performed according to requirements of the Law of the Republic of Kazakhstan of December 19, 2003 "About advertizing" and the Law on banks, including the following:

1) advertizing is reliable, distinguished without special knowledge or application of special means directly at the time of its representation;

2) in advertizing, except for advertizing on radio, are specified license number of bank and the name of the body which granted the license;

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