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of March 29, 2017 No. 217-r

About approval of the Concept of state policy in the field of consumer protection for the period till 2020

1. Approve the Concept of state policy in the field of consumer protection for the period till 2020 which is applied.

2. To the Ministry of economic development and trade together with other interested central executive bodies to develop and to submit to the Cabinet of Ministers of Ukraine in accordance with the established procedure the actions plan on implementation of the Concept approved by this order in a month.

Prime Minister of Ukraine

V. Groysman

Approved by the Order of the Cabinet of Ministers of Ukraine of March 29, 2017 No. 217-r

The concept of state policy in the field of consumer protection for the period till 2020

The problem requiring the solution

From the moment of finding of independence by Ukraine obsolete approach to creation and development of system of consumer protection when in the respective sphere control and supervising functions of the state with fixing of actual position concerning violation of the rights of consumers in the domestic market prevail actually remained. At the same time preventive approach is applied to non-admission and the prevention of such violations. Responsibility of subjects of managing for violation of the rights of consumers does not provide the prevention of further violations of such rights. The consumer is also defenseless in the relations which arise in the market which is in condition of natural monopoly and in the adjacent markets in the field of heat supply and centralized water supply and water disposal, conversion and burial of household waste.

Consumers in Ukraine are not protected by the state and the law owing to declarative nature of the proclaimed rights and lack of mechanisms of their realization and recovery.

Lack of complete system of the state supervision (control) leads to emergence of competitive advantages for unfair business. Therefore, the domestic consumer market more risk and dangerous to consumers which violation of the rights acquired mass nature. Most of subjects of managing (producers) lose the competitiveness as within the country, and in the market, joint with the EU. Distribution in the domestic market of dangerous products and products of inadequate quality becomes more and more threatening for health and population life.

At the national level the system of realization of the European principle of presumption of innocence of the consumer, available and transparent system of pre-judicial consideration of claims and response to results of independent consumer researches is not created.

Besides, in Ukraine the role of civil society, in particular public associations of consumers is underestimated. At the same time in the European practice actions for the state support of activities of non-governmental organizations are successfully performed that allows to use more effectively resources in the solution of questions of informing, consultation, consumer education, determination of threats, market monitoring, control of accomplishment of the functions by public authorities, preventions of emergence of corruptogenic factors.

The system of consumer protection in the European countries occupies one of the leading places in the course of forming of economic and social policy. The European approaches to stimulation of civil activity of consumers and involvement of independent consumer organizations reside in the center of attention of the European Commission and the governments of EU countries. The consumers informed, informed and given the real rights are the engine of economic changes, their choice stimulates implementation of innovations and development of economy.

The purpose of realization of consumer policy of the EU determines stable development of the domestic market of the EU and the current influence of the European Commission on everyday life of citizens of the EU which is performed by ensuring priority of needs of consumers.

Therefore in case of development and adoption of legal acts it is necessary to consider the following international documents concerning consumer protection, such as Guidelines of the UN for consumer protection, the Charter of basic rights of the European Union, the directive of the EU on urgent problems of consumer protection.

Purpose and terms of implementation of this concept

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