of March 29, 2017 No. 217-r
About approval of the Concept of state policy in the sphere of consumer protection for the period till 2020
1. To approve the Concept of state policy in the sphere of consumer protection for the period till 2020 which is applied.
2. To the Ministry of economic development and trade together with other interested central executive bodies to develop and to submit to the Cabinet of Ministers of Ukraine in accordance with the established procedure the actions plan on implementation of the Concept approved by this order in a month.
3. To declare invalid the order of the Cabinet of Ministers of Ukraine of June 5, 2013 No. 777 "About approval of the Concept of state policy in the sphere of consumer protection" (The Official Bulletin of Ukraine, 2013, No. 81, Art. 3005).
Prime Minister of Ukraine
It is approved by the Order of the Cabinet of Ministers of Ukraine of March 29, 2017 No. 217-r
The problem requiring the solution
From the moment of finding of independence by Ukraine obsolete approach to creation and development of system of consumer protection when in the respective sphere control and supervising functions of the state with fixing of actual position concerning violation of the rights of consumers in the domestic market prevail actually remained. At the same time preventive approach is applied to non-admission and the prevention of such violations. Responsibility of subjects of managing for violation of the rights of consumers does not provide the prevention of further violations of such rights. The consumer is also defenseless in the relations which arise in the market which is in the condition of natural monopoly and in the adjacent markets in the sphere of heat supply and centralized water supply and water disposal, conversion and burial of household waste.
Consumers in Ukraine are not protected by the state and the law owing to declarative nature of the proclaimed rights and lack of mechanisms of their sale and recovery.
Lack of complete system of the state supervision (control) leads to emergence of competitive advantages for unfair business. Therefore, the domestic consumer market more risk and dangerous to consumers which violation of the rights acquired mass nature. Most of subjects of managing (producers) lose the competitiveness as within the country, and in the market, joint with the EU. Distribution in the domestic market of dangerous products and products of inadequate quality becomes more and more threatening for health and life of the population.
At the national level the system of sale of the European principle of the presumption of innocence of the consumer, available and transparent system of pre-judicial consideration of claims and response to results of independent consumer researches is not created.
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