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Ministry of Justice of Ukraine

February 17, 2017

No. 229/30097

ORDER OF THE MINISTRY OF JUSTICE OF UKRAINE

of February 15, 2017 No. 388/5

About approval of the Procedure for consideration of addresses and the organization of personal reception of citizens in the Ministry of Justice of Ukraine, its territorial authorities, the companies, organizations and the organizations which belong to the sphere of its management

According to the Law of Ukraine "About addresses of citizens", No. 109 "About first-priority measures for ensuring realization and guaranteeing constitutional right on the appeal to public authorities and local government bodies" and for the purpose of improvement of sales terms of constitutional right of citizens on the personal appeal to the Ministry of Justice of Ukraine, its territorial authorities, the companies, organizations and the organizations relating to the sphere of its management I order to the Presidential decree of Ukraine of February 7, 2008:

1. Approve the Procedure for consideration of addresses and the organization of personal reception of citizens in the Ministry of Justice of Ukraine, its territorial authorities, the companies, organizations and the organizations which belong to the sphere of its management which is applied.

2. To department of communication, document flow and control (Belashov N. V.):

1) to bring this order to the attention of structural divisions of the office of the Ministry and its territorial authorities, the companies, organizations and the organizations relating to the sphere of its management;

2) to submit this order on state registration according to the Presidential decree of Ukraine of October 3, 1992 to No. 493 "About state registration of regulatory legal acts of the ministries and other executive bodies" (with changes).

3. Declare invalid the order of the Ministry of Justice of Ukraine of March 18, 2004 No. 26/5 "About approval of the Instruction about procedure for consideration of addresses and personal reception of citizens in the Ministry of Justice of Ukraine, in organizations and the organizations which belong to the sphere of its management", registered in the Ministry of Justice of Ukraine on March 18, 2004 for No. 342/8941.

4. To management of external relations (A.K. Reuters) provide promulgation of this order on the official site of the Ministry of Justice of Ukraine.

5. This order becomes effective from the date of its official publication.

6. I reserve control of execution of this order.

Minister

P. Petrenko

Approved by the Order of the Ministry of Justice of Ukraine of February 15, 2017, No. 388/5

Procedure for consideration of addresses and the organization of personal reception of citizens in the Ministry of Justice of Ukraine, its territorial authorities, the companies, organizations and the organizations which belong to the sphere of its management

I. General provisions

1. This Procedure determines procedure of acceptance, preliminary processing, registration, consideration of addresses of citizens, control of results of consideration of addresses of citizens and adherence to deadlines of their consideration, the main requirements to the organization and carrying out personal reception of citizens and record keeping for addresses of citizens in the Ministry of Justice of Ukraine (Ministry of Justice), its territorial authorities, the companies, organizations and the organizations which belong to the sphere of its management (further - bodies and organizations of justice).

2. This Procedure is developed according to article 40 of the Constitution of Ukraine, the Law of Ukraine "About addresses of citizens" (further - the Law), the Presidential decree of Ukraine of February 7, 2008 No. 109 "About first-priority measures for ensuring realization and guaranteeing constitutional right on the appeal to public authorities and local government bodies", the resolution of the Cabinet of Ministers of Ukraine of April 14, 1997 No. 348 "About approval of the Instruction on clerical work according to addresses of citizens in public authorities and local self-government, associations of citizens, at the companies, in organizations, the organizations, irrespective of patterns of ownership, in mass media" (further - the Instruction No. 348), of September 24, 2008 No. 858 "About approval of the Qualifier of addresses of citizens" and of June 24, 2009 No. 630 "About approval of the Technique of assessment of level of the organization of work with addresses of citizens in executive bodies", other regulatory legal acts concerning addresses of citizens.

3. Consideration of addresses and personal reception of citizens in Ministry of Justice and bodies and organizations of justice is component of the mechanism of realization of the rights of citizens to entering into public authorities of suggestions for improvement of their activities, exposure of shortcomings of work and appeals of actions of officials of bodies and organizations of justice.

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