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ORDER OF THE GOVERNMENT OF THE RUSSIAN FEDERATION

of June 8, 2019 No. 748

About approval of requirements to use of documents electronically tour operator, travel agent and the tourist and (or) other customer in case of realization of tourist product and Rules of exchange of information electronically between tour operator, travel agent and the tourist and (or) other customer in case of realization of tourist product

According to part two of article 10.3 of the Federal law "About Bases of Tourist Activities in the Russian Federation" Government of the Russian Federation decides:

Approve enclosed:

requirements to use of documents electronically tour operator, travel agent and the tourist and (or) other customer in case of realization of tourist product;

Rules of exchange of information electronically between tour operator, travel agent and the tourist and (or) other customer in case of realization of tourist product.

Russian Prime Minister

D. Medvedev

Approved by the Order of the Government of the Russian Federation of June 8, 2019 No. 748

Requirements to use of documents electronically tour operator, travel agent and the tourist and (or) other customer in case of realization of tourist product

1. For the purpose of the conclusion of the agreement on realization of tourist product (further - the agreement) electronically the tourist and (or) other customer can transfer to tour operator or travel agent electronically the request about the conclusion of the agreement, and also other documents in case of the consent of the parties, agreements, necessary for the conclusion.

The request shall contain the following data:

a) for legal entities and individual entrepreneurs:

the name of the organization (for legal entities), surname, name, middle name (in the presence) (for the individual entrepreneur);

identification taxpayer number;

the surname, name, middle name (in the presence) of the head of the organization or the other person, the representative to represent the organization (for legal entities);

phone for communication, the e-mail address;

b) for physical persons:

surname, name and middle name (in the presence);

series, number and document type, the tourist proving the identity and (or) other customer;

phone for communication, the e-mail address (in the presence).

2. The documents specified in Item 1 of these requirements can be provided to tour operator or travel agent by the tourist and (or) other customer by the following methods:

by placement them on the website of tour operator or travel agent after authorization of the tourist and (or) other customer with use of the simple digital signature (in the form of combination from login and the password) issued by tour operator or travel agent according to requirements of the Federal Law "About the Digital Signature";

in case of personal acceptance.

3. If the documents specified in Item 1 of these requirements, the customer represents to tour operator or travel agent in case of personal acceptance, then such documents are entered into information system of tour operator or travel agent by tour operator or travel agent independently.

At the same time the tour operator or travel agent identifies the personality of the tourist and (or) other customer in case of its personal acceptance.

4. The tour operator or travel agent checks availability in the information system of earlier entered data on the tourist and (or) on other customer.

In the presence in information system of tour operator or travel agent of earlier entered data on the tourist and (or) on other customer the tour operator or travel agent notifies the tourist and (or) other customer on possibility of direct interaction of the tourist and (or) other customer with tour operator or travel agent by means of information system of tour operator or the travel agent electronically. Such notification is made by tour operator or travel agent the electronic message in real time in case of the address of the tourist and (or) other customer on the website of tour operator or travel agent or tour operator or travel agent in case of the address of the tourist and (or) other customer (person, the representative to represent the organization (for legal entities) in case of personal acceptance.

In the absence of the information about the tourist and (or) about other customer in information system of tour operator or travel agent the tourist and (or) other customer is in real time offered to undergo the procedure of registration in information system of tour operator or travel agent for the purpose of creation on the website of tour operator or travel agent of the page of the tourist and (or) other customer (further - personal account).

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